Customer Service Quality Assurance

As the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...

We are seeking a detail-oriented and proactive Software Quality Assurance (QA) Engineer to join our team. In this role, you will be responsible for ensuring the quality and reliability of our web and mobile applications through rigorous testing processes. You will work closely with developers, product managers, and other stakeholders to understand...

**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

**Key Responsibilities**: Job Summary: - The Quality Assurance and Trainer Executive for Customer Success Managers (CSMs) is responsible for ensuring the highest standards of service delivery. - This role involves developing and implementing training programs, conducting regular quality assessments, providing feedback, and identifying opportunities for...

About the roleAs an Operations Quality Executive (Outlet Management) at J&T EXPRESS (MALAYSIA) SDN. BHD., you will play a crucial role in ensuring the highest standards of quality and performance across the company's outlets in the KL Eco City, Kuala Lumpur area. This full-time role is essential in maintaining the company's reputation for excellence and...

Summary of the Role:To develop, plan and administer a wide range of training programs (including technical, soft skills and induction) to Claims Team or where training is required to support claims processing services.To conduct monthly Quality Assurance checking to measure the effectiveness of the training provided; to identify gaps in processes and claim...

About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...

Role Summary: Key responsibilities: - Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide contractive feedback to...

QA (Quality Assurance) job involves ensuring a product or service meets predefined quality standards by designing, implementing, and executing tests, identifying defects, and collaborating with development teams. Key responsibilities include creating test plans and cases, performing functional, performance, and compatibility testing, tracking bugs,...

Job TitleQuality Assurance (QA) & Implementation EngineerAbout the RoleWe are seeking a Quality Assurance (QA) & Implementation Engineer passionate about driving impactful projects in Airport Operations. In this role, you will:Implement Amadeus hardware and software solutions and maintain test systems with accurate configurations to support both functional...