Customer Service

5 days ago

KL Eco City, Malaysia Eve M Solution Full time

**Looking for Customer Service cum Office Administration for a Fintech company. Introducing a contemporary concept in the world of Finance - Incredibit. We pride ourselves as a novel platform and a unique FinTech hub in Malaysia. Incredibit introduces Fintech's newest financial concept. Our API is not only ready to use for any form of business sector, but to provide customer satisfaction and simplify business transactions which will in turn, increase sales turnover. We do provide financial platforms and services to customers who have difficulties accessing traditional financial services in Malaysia and provide tailored customer support and guidance on navigating complex financial services, to individuals or companies to use FinTech in a cost-efficient way.**

**Tasks & responsibilities:

- **
- Handling inbound calls and inquiries.
- Analyse & maintain customers’ needs, information, resolve and provide solutions.
- Build sustainable relationships and expand brand awareness.
- Providing technical assistance and troubleshooting if applicable.
- Perform administrative tasks and any ad-hoc duties as required by superior or manager to support overall operation.

**Requirements**:

- Excellent command of English and Bahasa Malaysia both spoken and written is a must.
- SPM holder must have Credit in English and Mathematics.
- Mediation resolution skills an advantage with good Bahasa Malaysia and English; a STRONG Keen to develop oneself and Expand Knowledge.

Willingness to work shift in FUTURE (temporary now is Monday to Friday, 9am to 5.30pm).

**Benefits**
- EPF, Socso & EIS
- Comprehensive learning and development plans for your career growth
- Competing bonuses such as travel trips and monetary reward.

Pay: RM2,800.00 - RM3,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- Fintech: 1 year (required)

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