Customer Service Executive

2 weeks ago


KL Eco City, Malaysia LEGENCY GROUP SDN. BHD. Full time

To handling customer inquires & provide solutions to all customer related problems. 负责客户在线咨询答疑,针对客户咨询需求,提供有效方案
- Providing high quality of customer service via Live Chat support. 通过Live Chat提供高质量的客服服务
- To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies 遵循公司的服务标准,沟通流程和政策
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 在规定时间内提供适当的解决方案
- Keep records of customer interactions, process customer accounts and file documents 处理顾客账户并归档文件

**Job Requirements**
- ** Fresh graduates are encouraged to apply. 欢迎应届毕业生申请**:

- **Able to read & write in Mandarin and English 能够阅读&书写中文和英文**:

- Previous working experience in customer service or related fields is an added advantage but not essential. 以往有客服工作经验者为佳
- Knowledge in handling basic computer (Microsoft Excel/Word etc). 懂得基本电脑操作 (Microsoft Excel/Word等)
- Ability to multi-task, priorities and manage time effectively 能够同时处理多项任务,有效的时间管理
- Able to work in 24 Hours **Rotational Shift **(Rotational Off day. 6 days work per week, 9 hours per day) 轮班工作(6天制,每日工作9小时)

**Why Join us?**
- Location: KL Eco City (Nearby LRT/KTM)** 工作地点靠近公共交通**:

- **10 Full-Time position(s) available 10个全职职位空缺!**:

- Free coffee, tea & snacks at the office 免费咖啡,茶和零食
- Annual leave 12 days, Sick Leave 14 days, Hospitalization Leave 60 days, and other including Maternity Leave, Paternity Leave 年假12天,病假14天,住院假60天,产假,陪产假
- Medical Claim & Insurance 医疗补贴,保险
- Positive & Young culture 积极年轻的企业文化
- EPF, SOCSO, EIS 公积金,社会保险,雇员保障计划
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle 年度加薪
- Annual Bonus 年度奖金
- Incentive / Rewards 奖励
- Company Trip 公司旅行
- Monthly Activities 每月活动



  • KL Eco City, Malaysia P2P NUSA KAPITAL SDN. BHD. Full time

    **Key Responsibilities** **Customer Support & Enquiries** - Provide accurate information regarding products and company processes. - Handle complaints and feedback professionally and ensure resolution within agreed timelines. **Customer Relationship Management** - Maintain a high level of customer satisfaction through positive engagement. - Build strong...


  • KL Eco City, Malaysia P2P NUSA KAPITAL SDN. BHD. Full time 20,000 - 30,000 per year

    Key ResponsibilitiesCustomer Support & EnquiriesAttend to customer enquiries via phone, email, WhatsApp, and social media platforms.Provide accurate information regarding products and company processes.Handle complaints and feedback professionally and ensure resolution within agreed timelines.Customer Relationship ManagementMaintain a high level of customer...


  • KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

    **Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...


  • KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

    **Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...


  • KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

    **Requirements** - ABLE TO DO NIGHT SHIFT - Fresh graduates are encouraged to apply. - Previous working experience in customer service, or customer service related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc) is an added advantage - Ability to create and produce documents very carefully (very important). - Besides _Malay_ language,...


  • KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

    **About Us** YAOYAO Group was founded in 2021 and focusing on home appliance market of South East Asia Countries. The key brand under YAOYAO Group is "Simplus", which is already the Top HA brand of Shopee, Lazada and Tiktok in the regions. With cutting-edge design, exceptional product quality, and a robust global operations network, Simplus is coommitted to...


  • KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time 24,000 - 48,000 per year

    About UsYAOYAO Group was founded in 2021 and focuses on home appliance market of Southeast Asia Countries. The key brand under YAOYAO Group is "Simplus", which is already the Top Home Appliances brand of Shopee, Lazada and TikTok in the regions. With cutting-edge design, exceptional product quality, and a robust global operations network, Simplus is...


  • KL Eco City, Malaysia Kubota Method Malaysia Full time

    **Responsibilities**: - Serve as the front desk contact, handling customer walk-ins and calls professionally. - Assist in driving sales conversions by handling inquiries and promoting services. - Maintain and manage customer records, payment tracking, and data confidentiality. - Ensure the lobby and reception area are clean, safe, and welcoming. - Support...


  • KL Eco City, Malaysia Yaoyao Malaysia Info Tech Sdn Bhd Full time

    **About Us** YAOYAO Group was founded in 2021 and focuses on home appliance market of Southeast Asia Countries. The key brand under YAOYAO Group is "Simplus", which is already the Top Home Appliances brand of Shopee, Lazada and TikTok in the regions. With cutting-edge design, exceptional product quality, and a robust global operations network, Simplus is...

  • Customer Service

    3 days ago


    KL Eco City, Malaysia Eve M Solution Full time

    **Looking for Customer Service cum Office Administration for a Fintech company. Introducing a contemporary concept in the world of Finance - Incredibit. We pride ourselves as a novel platform and a unique FinTech hub in Malaysia. Incredibit introduces Fintech's newest financial concept. Our API is not only ready to use for any form of business sector, but to...