Customer Service Executive

3 hours ago

KL Eco City, Malaysia Legency Group Sdn Bhd Full time 36,000 - 48,600 per year

WE ARE A DIGITAL BRANDING AGENCY FROM MALAYSIA

Since its inception in 2017, Legency Group has rapidly emerged as a leading digital branding and SEO agency in Malaysia, renowned for orchestrating highly successful digital marketing campaigns. Our expertise extends deeply into the SEO landscape, enabling us to enhance your brand's visibility and search engine ranking alongside navigating the complexities of digital marketing.

As we continue to expand our operations, we are seeking a talented and motivated Customer Service Representative to join our team.

  • Language Allowance
  • Travelling Allowance
  • OT pay
  • Commission
  • Night Shift Allowance
  • Upon Confirmtion - Salary Increment

Responsibilities:

  • To handling customer inquires & provide solutions to all customer related problems.
  • Providing high quality of customer service via Live Chat support.
  • To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Requirement:

  • Fresh graduates are encouraged to apply.
  • Candidate must possess at least SPM or equivalent
  • Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Previous working experience in customer service or related fields is an added advantage but not essential.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Ability to multi-task, priorities and manage time effectively
  • Able to work in Rotational Shift (Rotational Off day, 6 days work per week)

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and supportive team.
  • Excellent career development opportunities and training programs to help you enhance your skills.

Why Join us?

  • Location: KL Eco City (Nearby LRT/KTM: Abdullah Hukum)
  • Language Allowance + Travelling Allowance + Commission
  • OT pay
  • Free coffee, tea & snacks at the office
  • Annual leave, Sick Leave, Hospitalization Leave, Maternity Leave, Paternity Leave
  • Medical Claim
  • Positive & Young culture
  • Yearly Increments
  • Annual Bonus
  • Monthly Activities

If you are passionate about e-commerce and helping others, and if you believe you have what it takes to provide exceptional customer service, we want to hear from you

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3, RM4,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • How much notice are you required to give your current employer?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Required)

Work Location: In person

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