Travel Industry Mandarin/ Cantonese Customer Service

6 days ago


shah alam, Malaysia HRWORK Full time

Responsibilities:
-Handle inbound and outbound calls from customers via various channels.
-Maintain good communication and cooperation with relevant departments
-To exceed customers' expectations in terms of customer service & accurate information
-Work in a team to achieve the required KPI elements and SLA

Requirements
-Must be able to converse fluently using Cantonese, Mandarin and English
-Must be able to read and write traditional &
-simplified Mandarin word, and English
-Candidate possesses at least a SPM or above
-Fresh graduates are also encouraged to apply
-24/7 shift system (5 days a week, 9 hours a day)


Benefits:
-KPI incentives
-Transportation allowance
-14 days AL; 14 days ML, 60 days Hospitalization leave
-EPF, SOCSO
-Health and life insurance
-Medical Claim
-Staff Activities
-Training Provided
-Allowance Provided
-5 Working Days



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