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Customer-service-donor-care-assistant

3 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Eps Consultants Sdn Bhd Full time

**Responsibilities**:
Position : Customer Service - Donor Care Assistant
- Tenure : 1 year contract (Renewable Basis)
- Salary : Upto RM4,100
- Working hour : Monday - Friday (9 AM - 5:30PM)
- Location : Wisma E & C (Semantan)
- Job Responsibilities
Delivers consistent provision of professional, donor-focused customer service through Social
Reviews and responds to comments concerning fundraising matters made on social channels in a timely, friendly, and professional manner, to educate and create positive connections with donors, prospect donors, and the general public.
- Showing empathy while providing thoughtful and prompt resolutions. Develops a friendly rapport with donors.
- Provides thoughtful, strategic insights regarding donor requests and service-related trends for development purposes.
- Maintains regular/reliable attendance and assists operational events that may require additional hours.
- Performs similar tasks as per other DCAs to ensure continuity during shrinkage.
- Work closely with Donation Processing, Database Management, and Retention Team.
- Work closely with Communication & Digital Acquisition team.
- Works as a member of any specific new/existing projects or initiatives as assigned by fundraising Associate/Officer/Specialist.
- Perform any other reasonably related duties as assigned by Fundraising Officer/Specialist

Job Requirement
Preferred Bachelor's Degree in any related field
- Proven customer service ability
- Excellent written communication skills, grammar, sentence structure, and spelling
- Minimum 2 years working experience in Customer Service operations or Call Centre
- Minimum 1-year experience in Customer Service social media will be an added advantage
- Able to speak and write good English
- Fluency in local languages such as Malay & Mandarin will be a huge advantage

Benefits