Customer Service Executive

3 days ago

Kuala Lumpur, Malaysia EPS Consultant Sdn Bhd Full time

**Position: Customer Service (Donor care Assistant)**

**Location: Damansara Height, Kuala Lumpur**

**Tenure: Contract 1 years / converted to permanent**

**Working Hour: Normal Working Hour**

**Salary: RM 3500 (During Probation) RM 4100 (After Probation)**

**Job Requirements**
- Reviews and responds to comments concerning fundraising matters made on social channels in a timely, friendly, and professional manner, to educate and create positive connections with UNICEF donors, prospect donors, and the general public.
- Showing empathy while providing thoughtful and prompt resolutions. Develops a friendly rapport with donors.
- Provides thoughtful, strategic insights regarding donor requests and service-related trends for development purposes.
- Maintains regular/reliable attendance and assists operational events that may require additional hours.
- Performs similar tasks as per other DCAs to ensure continuity during shrinkage.
- Work closely with Donation Processing, Database Management, and Retention Team.
- Work closely with UNICEF Malaysia Communication & Digital Acquisition team.
- Works as a member of any specific new/existing projects or initiatives as assigned by Fundraising Associate/Officer/Specialist.
- Perform any other reasonably related duties as assigned by Fundraising Officer/Specialist

**Job Requirements**:

- Completion of university degree
- Proven customer service ability.
- Excellent written communication skills: grammar, sentence structure, and spelling.
- Work Experience:

- Minimum 2 years working experience in Customer Service operations or Call Center.
- Minimum 1-year experience in Customer Service Social Media will be an added advantage.
- Language Requirements:

- Able to speak and write in Mandarin

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM3,500.00 - RM4,100.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- Mandarin (preferred)

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