Release Management

**Role**:Release Management

**Client**:IT BPO

**Working Mode**:On Site

**Job Type**:Full time

**Job Location**:Kuala Lumpur

**Experience**:5 years of experience in release management or a similar role within the finance or insurance industry.

**Applicants**:Open to Local Malaysian citizens

**JOB DESCRIPTION**
- Coordinate with various stakeholders, including development, QA, and operations teams, to ensure smooth and timely releases.
- Ensure all release activities are properly documented and communicated to relevant parties.
- Oversee the deployment of new releases, ensuring mínimal disruption to business operations and adherence to SLAs.
- Manage rollback plans and contingency measures in case of deployment issues.
- Design, implement, and maintain CI/CD pipelines using Azure DevOps.
- Manage and optimize Azure resources and infrastructure.
- Collaborate with development, operations, and QA teams to streamline processes.
- Automate deployment and release processes.
- Monitor system performance and troubleshoot issues.
- Implement security best practices and ensure compliance.
- Stay up to date with industry trends and new technologies.
- Provide technical guidance and support to team members.
- Document processes and procedures.
- Participate in code reviews and provide feedback.
- Ensure high availability and reliability of systems.
- Optimize build and release processes for efficiency.
- Manage version control systems and branching strategies.
- Implement and maintain infrastructure as code (IaC).
- Configure and manage monitoring and alerting systems.
- Collaborate on disaster recovery planning and implementation.
- Conduct performance tuning and optimization.
- Support continuous improvement initiatives.
- Develop and maintain automation scripts.
- Ensure seamless integration of new tools and technologies.
- Act as the primary point of contact for release-related incidents and problems, ensuring timely resolution and root cause analysis.
- Coordinate with L1 and L3 support teams to address and resolve issues impacting releases.
- Maintain a comprehensive incident and problem management log, documenting all actions taken and lessons learned.
- Identify opportunities for process improvements in release management and implement best practices.
- Monitor and report on key performance indicators (KPIs) related to release management activities.
- Participate in post**-**release reviews and retrospectives to gather feedback and drive continual improvement.

**JOB REQUIREMENTS**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in release management or a similar role within the finance or insurance industry.
- Proven track record of successfully managing complex releases in a fast-paced environment.
- Strong knowledge of Azure/Google cloud services and infrastructure. Familiarity with Azure Data Factory (ADF), SSIS, Azure Synapse and cloud platforms.
- Experience with CI/CD tools like Bitbucket, Jenkins, GitHub, and Azure DevOps.
- Proficiency in scripting languages such as PowerShell, Python, or Bash.
- Familiarity with containerization technologies like Docker and Kubernetes.
- Understanding of version control systems, especially Git.
- Experience with infrastructure as code (IaC) tools like Terraform or ARM templates.
- Knowledge of monitoring and logging tools such as Azure Monitor, Log Analytics, or Splunk.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and collaboration abilities.
- Experience with Agile and Scrum methodologies.
- Understanding of network and security best practices.
- Ability to work in a fast-paced, dynamic environment.
- Proactive and self-motivated with a strong attention to detail.
- Experience with automated testing frameworks.
- Knowledge of database management and optimization.
- Familiarity with serverless computing and microservices architecture.
- Ability to mentor and guide junior team members.
- Strong organizational and time management skills.