Business Analyst, Asia Administration Operations

**Position Overview**

Support the Director of Program and Change to set up, implement and manage the Project Management Office, and Demand Management processes to improve Administration Operations portfolio management capabilities and capacity.

**Responsibilities**
- Support the implementation of the project delivery and change management delivery, which include setting up and monitor the adoption of project standards, governance and control for projects and initiatives within the Asia Administration Operations portfolio.
- Work in collaboration with the Regional/ Global/ Local Administration and IT teams, to implement demand management processes to deliver small to mid-size projects.
- Work in collaboration with Asia Administration Operations teams to define and track performance of team with dashboards that report KPIs (Key Performance Indicators) and KRIs (Key Risk Indicators).
- Lead or participate in multiple workstream or projects by evaluating business requirements to determine feasibility, conducting structured walkthroughs of requirements, managing workstream/project scope; completing and updating project documentation; schedule management; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer expectations.
- To convert the business requirements into detailed technical requirements for the technology team
- To co-ordinate with the technology team to explain the requirements and ensure all parties realigned to the business problem and proposed solution
- To validate the developed solution before handing it over to the customer for User Acceptance Testing (UAT)
- To co-ordinate with the businesses and the technology team to facilitate UAT
- Collaborate with others through articulating ideas and viewpoints to management and peers; identifying and initiating projects; managing resources; driving the resolution of issues/conflict management along with negotiate needs and expectations of multiple stakeholders; and holding self and workstream team accountable for delivery of results.
- Assist in fostering business partner relationships and expectations with different RGA functions by developing a communication process to keep others up-to-date on workstream or project results such as utilizing formal and informal written communication to communicate updates and findings; and facilitating project meetings or stand ups and can lead presentations to diverse RGA audiences
- Leads and collaborate efforts across local, regional and global teams in ensuring proposed solutions for Asia Administration Operations are compliant and in line with risk appetite.
- Provide project level analysis - producing required project analysis documentation (business requirements, scope matrix, use cases, process diagrams, future state proposals, UAT plan) Collaborate closely with both global and regional IT to implement the requirements, provide necessary guidance to testers during QA process.
- Performs other duties as assigned.

**Requirements** Education and Experience**

Required:

- Bachelor’s degree in business, accounting, IT or any related field
- 5 years related experience such as business analysis, project management, project management office, demand management, etc
- Minimum 2 years in insurance/ reinsurance industry

Preferred:

- PRINCE 2 or equivalent project management certification/qualification
- Exposure to agile or hybrid project delivery methodologies

**Skills**

Required:

- Ability to be flexible when needed, lead initiatives, and demonstrate ownership and accountability
- Strong oral and written communication skills demonstrating ability to share and impart knowledge
- Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions
- Advance investigative, analytical and problem solving skills
- Strong interpersonal skills
- Ability to set individual and team goals and handle multiple tasks, clients, and projects simultaneously; Ability to appropriately balance priorities, deadlines, and deliverables
- Ability to work well within a team environment and lead in department/team projects
- Ability to balance detail with departmental goals/objectives
- Ability to foster customer service as needed
- Ability to translate business needs and problems into viable/accepted solutions
- Intermediate negotiating and persuasion skills
- Advance data analysis skills
- Ability to travel within region as required

**Technical Requirements**

Required**:

- Project Tools such as Jira, Asana, Azure, Planner or equivalent project management tools
- Data visualization tool such as Power BI
- Experience in Business Process Modeling
- Time/effort tracking and financial reporting tools
- Slack, Microsoft Teams or other collaboration tools
- Proficiency in MS Office and SQL for querying databases

**Company Overview**
Reinsurance Group of America, Incorporated (NYSE: RGA), a Fortune 500 company, is a global industry leader