Executive, Returns

4 days ago

Johor Bahru, Malaysia Agensi Pekerjaan iForte Sdn Bhd Full time

**Your tasks & responsibilities**:

- Process customer claims and ensure adherence to standard processes and timelines.
- Monitor weekly Key Performance Indicators (KPIs) derived from claim records to identify areas for improvement and escalate issues to the team lead when necessary.
- Keep the team lead informed of complex and escalated claim issues and provide appropriate reporting.
- Assign validation and investigations for claim findings and conclusions, ensuring accurate and thorough information is gathered.
- Provide necessary information to customers for the most cost-effective return of claims or consolidation within a month.
- Attach relevant information to vendor claim submissions to support efficient processing.
- Monitor claim returns within specified audit timelines and requirements.
- Manage claim processing and meet requirements set in Service Level Agreements (SLAs) for MPC.
- Validate eligibility of CORE returns and assist new customers in CORE setup, process implementation, and training.
- Coordinate with the warehouse for the inbound and outbound return of CORE parts.
- Collaborate with GSP/RVM on issues related to CORE returns, conducting necessary investigations when required.
- Prepare documents and coordinate return shipments, ensuring central approval and alignment with return schedules.
- Report and escalate PSL returns to the respective parties involved.
- Analyze claims and identify causes of damaged returned parts, providing insights for vendor improvement.
- Regularly report on claim activities and monitor customer requirements for process improvement opportunities

**Job Requirements**:

- Diploma in Business Administration, Supply Chain Management, Logistics or any discipline.
- Excellent computer skills especially in MS Office - Word, PowerPoint and Excel.
- Min 3 years related working experience in Automotive Parts business, Supply Chain or Logistics Experience.
- Extensive knowledge of spare parts business and operations, preferably with After Sales Service Advisor role.
- Extensive communication, negotiation and presentation skills.
- Excellent communication skills and interpersonal skills.
- Good working performance individually and as a team.
- Strong command of English is required to communicate with regional countries in Asia Pacific and MB Global GSP colleagues.
- Experience, knowledge and understanding of the Laws, regulations and guidelines of national Customs and Free Trade Zone Operations.
- Knowledge and experiences in automotive claims.
- Spare parts system like WIMS, VEDOC, ODUS, AGDOK, EWA Net etc is an advantage.
- Added advantage but not necessarily compulsory
- SAP Knowledge EWM, CRM, ECC.

**Salary**: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a Malaysian?
- Do you have SAP Knowledge EWM, CRM, ECC?

**Experience**:

- Logistics: 3 years (required)

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