Credit Control Manager

**Job Purpose**: This position will oversee the Credit & Collections function of TD Malaysia Operations. You will lead credit management and analysis, the cash collections process, and ensure teams deliver timely reporting in accordance with corporate guidance and timelines. This position shall report to Regional Credit Director and work closely with Finance leaders and team members in Malaysia. **Responsibilities**: - Manage Credit & Collections activities. - Plan for AFC/Forecast (Credit Cost & DSO) and measure department performance with appropriate metrics. - Manage relations with factoring and 3rd party financing companies, credit reporting and collections agencies, credit and other insurance providers, resellers and external vendors, as well as sales, marketing and other (internal) customers. - Maintain the corporate credit policy and recommend changes to senior management. - Create and maintain risk reduction programs such as rating-tools, as well cont. develops on fraud detection processes. - Manage periodic customer credit files and Country portfolio risk reviews - Perform credit assessment, evaluate, approved, mitigate risk & proposed credit limit for management's approval. - Manage the collection system, perform periodic customers review & do the necessary to ensure collection. - Work closely with sales & management team to assess customer's needs for "complicated deals", mitigate risk & suggest solutions to management. - Resolve escalations & disputes with customers. - Identify and execute other transformation efforts relating to Credit & Collections - Understand Credit Insurance's requirement & ensure compliance. - Drive & meeting KPIs set by management. - Lead, coach, motivates and develop the Credit & Collections team. - Build the team's capability and ensure alignment of resources and skills to meet business needs. - Coach mentor and empower staff with the goal of skills development and retention. - Actively manage the team's development goals. - Alignment with key stakeholders and APJ Finance leadership; escalate risks when necessary. **Knowledge, Skills and Experience**: - Master's / Postgraduate degree with business / finance field of study preferred. - 10 years of relevant working experience in CREDIT & COLLECTIONS, ideally in IT multinational environment with 5-8 of experience directly managing colleagues - Good analytical skills including but not limited to experience developing and shaping key business performance indicators. Experience in Planning and forecasting, is an added advantage - Experience with data analytics tools such as Power BI, data mining, and building dashboards that drive decision making. - Able to understand, identify & resolved the Commercial & Credit Risk faced. Balanced between reducing risk & business opportunities - Comfortable to handle big accounts with Credit Limit of > RM10million per accounts & high numbers of accounts - Strong Customer Service orientation. Sensitive to business needs, drives efficiency and best practice. - Proven ability to work independently and effectively in an matrix reporting organization. - Ability to multitask, work under pressure to meet deadlines, and handle long hours during month-end and quarter-end closing periods - Willingness to acquire new skills / product knowledge. - Is committed to delivering and exceeding expectations. **What's In It For You?** - ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle. - ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. - ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. - ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. - ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program. - ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. At Tec D, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for