Customer Service Executive

2 weeks ago


Kota Kinabalu, Malaysia Finbond Group Full time

**JOB RESPONSIBILTIES**
- **Resolve Issues Promptly**: Address and resolve customer issues efficiently, aiming for first-contact resolution when possible.
- **Maintain Product Knowledge**: Stay informed about the company's products or services to provide accurate information to customers.
- **Document Interactions**: Keep detailed records of customer interactions, including issues and solutions, for future reference.
- **Collaborate with Team**: Work with team members to share customer feedback and identify areas for improvement.
- **Support New Customers**: Provide introductory information to prospective and new customers.
- **Ensure Customer Satisfaction**: Handle complaints and inquiries to ensure customers are satisfied with products or services.
- **Coordinate Daily Workflow**: Organize the daily tasks of mechanics to ensure prompt service to customers.
- **Prepare Reports**: Complete and submit reports on time.
- **Perform Additional Duties**: Carry out other related tasks as assigned by supervisors or managers.

**JOB REQUIREMENTS**
- Numerically sound with good analytical and communication skills.
- Preferable at least 2 year(s) of working experience in the related field.
- Responsible, meticulous, good working attitude, good communication and interpersonal skills.
- Good verbal and written communication skills in English, Mandarin and Bahasa Malaysia is the preferable, in order to communicate with China’s principal and suppliers
- Possess own transport and willing to work in Kota Kinabalu (1 position).

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Additional leave
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development

Application Question(s):

- What is your expected salary?
- Are you willing to work for 5.5days per week?

Work Location: In person

Expected Start Date: 10/07/2025



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