Customer Service Executive

1 week ago


Kota Kinabalu, Malaysia Prisma Laboratory (M) Sdn. Bhd. Full time

**Job Description: Customer Service Executive**

2. Explain to customers the services provided by Prisma Laboratory (M) Sdn Bhd.

3. Receive and process orders on behalf of customers in an efficient and accurate matter after ensuring details are correct, as well as providing order status updates. Processing of orders involves the below:
- Acknowledge Purchase Oder
- Prepare Sales Order
- Prepare Work Order
- Request Invoice

4. Create and maintain job/sample tracking and ensure results/reports are out on time.

5. Upload invoices into customers’ portal for payment processing.

6. Obtain and examine all relevant information to assess validity of complaints and to determine possible remedy. Report serious complaints to the superior for guidance and assistance.

7. Conduct follow up calls on daily basis on the unsolved issues.

8. Develop strong relationships with customers and demonstrate how we can add value to their business.

10. Work with and support other departments for a smooth flow of operation.

12. Create and maintain customer database.

13. Update weekly report to Team Leader.

14. Maintain proper sub-contractor record (i.e Purchase Order, Invoice and Profit Margin etc).

Pay: RM2,200.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Yearly bonus

Work Location: In person


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