L3 Fraud Investigator, Sg Marketplace

2 weeks ago

Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Fraud Detection and Analysis:
- Utilize advanced fraud detection tools and techniques to identify suspicious transactions and patterns.
- Monitor real-time transactions for potential fraudulent activities.
- Analyze data from various sources to detect unusual behaviors and trends.
- Conduct in-depth investigations into flagged transactions, accounts, and behaviors to determine fraudulent intent.

Investigation and Research:
- Collaborate with internal teams (customer service, finance, legal) to gather relevant information and insights.
- Conduct thorough research using internal and external resources to gather evidence and support investigations.

Risk Assessment and Mitigation:
- Evaluate the severity of identified fraud cases and determine appropriate actions to minimize losses.
- Make recommendations for enhancing fraud prevention strategies and improving existing fraud detection systems.
- Work closely with the Strategy Planning and SOP Management team to develop and implement strategies and review process flow to mitigate emerging fraud threats.

Reporting and Documentation:
- Prepare detailed investigative reports that outline findings, evidence, and recommended actions.
- Maintain accurate and organized documentation of all investigations, including evidence, correspondence, and case updates.
- Provide regular updates to management and other relevant stakeholders on the status of ongoing investigations and fraud trends.

Cross-functional Collaboration:
- Work closely with the Regional, Product and BI team to improve fraud detection tools and systems.
- Collaborate with legal and compliance teams to ensure investigations comply with relevant laws and regulations.
- Communicate effectively with customer service teams to gather insights and feedback from frontline interactions.

**Requirements**:

- Bachelor's degree in related field (Criminal Justice, Forensic Accounting, Cybersecurity, etc.) or equivalent work experience.
- Previous experience in ecommerce fraud investigation, risk management, or related fields.
- Proficiency in using fraud detection tools and data analysis software.
- Strong analytical skills with the ability to identify patterns, anomalies, and trends.
- Excellent attention to detail and accuracy in documentation.
- Effective communication skills for collaborating with cross-functional teams and presenting findings.
- Ability to handle sensitive information with discretion and professionalism.
- Problem-solving mindset with the ability to make quick, informed decisions.
- Knowledge of relevant legal and regulatory requirements related to fraud investigation are a plus.

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