Indoor Sales Customer Service Executive

5 days ago

Kuala Selangor, Malaysia AKIRA ROOFING SDN.BHD Full time

**Indoor Sales Admin & Customer Service Executive**

**Location**: Alam Jaya, Puncak Alam Selangor
**Industry**: Manufacturing

We’re looking for a versatile and customer-focused individual to join our team as a Indoor Sales Admin & Customer Service Executive. This hybrid role blends administrative precision with front-line customer interaction—perfect for someone who thrives on multitasking and making people feel welcome.

**Your key responsibilities will include**:
**Sales Administration**
- Process customer orders accurately and efficiently
- Confirm order details (quantity, pricing, delivery) with customers
- Coordinate delivery arrangements with the logistics team
- Assist the sales team with quotations and customer communications
- Prepare and file essential sales documents (sales order, sales quotation, invoices, delivery orders, quotations)
- Maintain up-to-date records in the order and inventory system
- Follow up with customers on upcoming projects and newly promoted products to secure orders.

**Customer Service**
- Resolve issues and provide timely updates on order status and delivery
- Build strong relationships with customers through attentive service and follow-up
- Collaborate with internal teams to ensure customer satisfaction

**Reception Duties**
- Greet visitors and clients with professionalism and warmth.
- Manage incoming calls.
- Maintain a tidy and welcoming reception area

**Requirements**:

- Minimum Diploma in Business or a related field
- 1-2 years of experience in sales administration, customer service, or receptionist roles preferred.
- Have experienced working with Sales Temm
- Excellent communication skills and a team-oriented mindset
- Proficiency in Mandarin and Bahasa Malaysia is an advantage
- Friendly, organized, and able to multitask in a fast-paced environment

W**orking Hours**
- Monday to Friday
- 8:30 AM - 5:30 PM (includes a 1-hour lunch break)

**Job Types**: Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Parental leave
- Professional development

**Experience**:

- Sales admin: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person

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