Sales Operation Executive
1 week ago
**Company Description**
**Excel Commerce Solutions Sdn Bhd (ExcelComms)** is a Malaysian IT outsourcing and telecommunications service provider, established in 2005. Headquartered in Kuala Lumpur, the company specializes in delivering customized solutions in managed services, cloud computing, high-speed connectivity, and network security. ExcelComms is recognized as a licensed Network Service Provider (NSP) and Application Service Provider (ASP), offering nationwide coverage and 24/7 support to its clients.
As a subsidiary of Divfex Berhad, ExcelComms is committed to enhancing business performance through reliable, efficient, and cost-effective IT solutions. Their services encompass end-to-end WANs, Wi-Fi solutions, data center colocation, IPVPN, SD-WAN, and more, catering to various industries including telecommunications, education, finance, insurance, healthcare, and hospitality.
The company's vision is to be the preferred one-stop IT solutions outsourcing partner across different business enterprises in the region. Their mission focuses on enhancing clients’ business performance through the reliability, affordability, efficiency, and effectiveness of their total IT solutions.
**Role Description**
This is a full-time on-site role as a Sales Operation Executive located in Bukit Jalil, Kuala Lumpur. The Sales Operation Executive will be responsible for analytical tasks, communication with clients, providing excellent customer service, managing sales operations, and contributing to the sales team's success.
**Job Scope / Responsibilities**
**1.Sales Support & Administration**
- Assist the sales team with order processing, quotations, and customer documentation.
- Coordinate sales-related activities and communications between departments (e.g., logistics, finance, marketing).
- Maintain and update sales records and customer databases.
**2.Sales Reporting & Analysis**
- Prepare regular sales performance reports and dashboards for management.
- Analyze sales data to support decision-making and forecasting.
**3.Process Improvement**
- Identify and streamline sales processes for improved efficiency.
- Support the implementation of new sales tools and systems.
**4.Customer Coordination**
- Act as a point of contact for customer inquiries related to orders, deliveries, or issues.
- Ensure timely communication and resolution of client issues.
**5.Inventory & Order Management**
- Liaise with the warehouse or logistics team to monitor stock availability and delivery timelines.
- Track order fulfillment status and follow up on pending deliveries or backorders.
**6.Sales Documentation**
- Manage contracts, invoices, purchase orders, and other relevant documentation.
- Ensure accuracy and compliance with internal and customer requirements.
**7.Collaboration & Communication**
- Work closely with the sales team, marketing, and operations departments to support overall business objectives.
- Assist in organizing sales meetings, training sessions, and presentations.
**Skills and Qualification**
- Strong analytical and organizational skills.
- Good communication and interpersonal skills.
- Proficiency in Microsoft Excel.
- Attention to detail and ability to multitask.
Pay: RM2,500.00 - RM2,800.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Microsoft Excel: 1 year (preferred)
Work Location: In person
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