Quality Assurance
8 hours ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Monitor, report and analyze both quality monitoring screening agents
- Track and monitor quality related metrics and initiate plans for corrective actions - Understand the key drivers of customer satisfaction, identify opportunities and determine strategies to improve overall service.- Facilitate regular calibration sessions to ensure consistency in quality requirements and standards.
- Lead and mentored QA team and set up robust quality metrics.
- Review and control the execution of standard processes across Quality, Training & Policy - Perform analysis on quality errors, present analysis to gain acceptance, plan for and execute quality improvement actions.**Requirements**:
- Minimum 2 years of working experience in QA or Training team, planning, or strategy role, experience in the e-commerce industry is advantageous.- Strong leadership and management skills.
- Demonstrates complex problem solving skills.
- Strong organizational skills and attention to detail.
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Quality Assurance
8 hours ago
Kuala Lumpur, Malaysia EUROFRESH SDN BHD Full timeQA (Quality Assurance) job involves ensuring a product or service meets predefined quality standards by designing, implementing, and executing tests, identifying defects, and collaborating with development teams. Key responsibilities include creating test plans and cases, performing functional, performance, and compatibility testing, tracking bugs,...
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Quality Assurance Specialist
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Quality Assurance Executive
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Quality Assurance Specialist
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Kuala Lumpur, Malaysia Pos Malaysia Berhad Full time**Quality Assurance Specialist (QA)** At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200-year-old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team - someone who is up for the transformation challenge and...
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Internship for Quality Assurance
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Quality Assurance Analyst
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Kuala Lumpur, Kuala Lumpur, Malaysia Tycheverse Management Services Full timeCustomer Service Quality Assurance AnalystEmployment Type:Full-time, PermanentLocation:Menara UOA Bangsar (next to Bank Rakyat - Bangsar LRT)Start Date:January 2026About Tycheverse:Welcome to Tycheverse, the vibrant hub where innovation meets customer-centric excellence Founded in 2023, we stand out with specialized offerings in market research, sales, lead...
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Quality Assurance Executive
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Kuala Lumpur, Malaysia WPP Success Sdn Bhd Full time**Role Summary**: **Key Responsibilities**: - Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide constructive...
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Quality Assurance
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Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Insurance Full timeJob SummaryLiaises with business stakeholders, end users, business analysts, project managers, and development teams to identify and document the required tests and test scenarios, ensuring that these cover all the business requirements. They perform, monitor, and report the test execution progress and the overall quality experience of the target test...
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Internship for Quality Assurance
8 hours ago
Kuala Lumpur, Malaysia Insite MY Systems Sdn Bhd Full timeDirect report to Quality Assurance. - Assist QA in requirement gathering, analysis, screen design of banking solution. - Assist QA to improve quality, functionality, reliability and usability of software products. - Design, develop and execute comprehensive test plan. - Perform thorough test case execution and analysis report. - Analyse test results to...
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Quality Assurance Manager
1 week ago
Kuala Lumpur, Malaysia NuFarm Full timeAre you a highly organized and proactive professional with a knack for ensuring smooth operations and providing exceptional leadership in a quality assurance environment? Do you thrive in a dynamic environment and enjoy working with diverse teams to ensure smooth business continuity? If so, we invite you to explore an exciting opportunity at Nufarm, where...