Operation Executive E-commerce
4 days ago
A. Operations (B2C / B2E / B2G / OTA - Online Customers)
- Respond promptly to enquiries received through the company website, corporateportals, government portals, and other e-commerce platforms.
- Manage booking processes, including confirmations, amendments, cancellations,and related customer support.
- Monitor real-time bookings, inventory, and supplier updates to ensure accuracy and efficiency.
- Uphold service quality standards by delivering timely responses and ensuring customer satisfaction.
- Handle GDS (Global Distribution System) bookings, including Sabre, Amadeus and Travelport (training will be provided).
B. B2B Support (Travel Agents & amp; Group Bookings)
- Manage enquiries and booking requests from registered travel agents.
- Handle FIT and GIT bookings with efficiency and accuracy, with guidance and support from the SSD team as needed.
- Coordinate and support group booking requests, liaising with internal teams and suppliers to meet client requirements.
- Facilitate communication for special requirements and ensure smooth execution of group travel arrangements.
- Build and maintain strong relationships with trade partners through professional and reliable service delivery.
Pay: RM2,800.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Work Location: In person
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