Sales Support Executive

3 days ago

Semenyih, Malaysia PMI Cotton Industries Sdn Bhd Full time

**Job Requirements**:

- Diploma or Degree in Business, Marketing, or a related field.
- At least 1-2 years of experience in sales support, account management, or customer service.
- Strong communication and interpersonal skills.
- Ability to manage multiple customer accounts and follow up effectively.
- Good understanding of basic sales and invoicing processes.
- Able to travel outside Malaysia for 1-3 days when meeting with clients.

**Job Scope**:
**Responsibilities**:
**1. Customer Relationship Management**
- Build and maintain strong relationships with existing customers to ensure ongoing satisfaction and loyalty.
- Serve as the main contact point for customer inquiries, product information, and issue resolution.

**2. Order Management & Coordination**
- Follow up on new or repeat orders from customers and ensure timely processing with the internal Sales Admin team.
- Coordinate with relevant departments (e.g., Production, Logistics) to monitor order status and delivery schedules.
- Keep customers updated on order status, delivery timelines, and any potential delays.

**3. Payment Collection**
- Monitor account receivables and follow up with customers on outstanding or overdue payments.
- Work closely with the Accounts department to reconcile payment issues and provide necessary documentation.
- Escalate chronic late payments or disputes to the Sales Manager or Accounts team as required.

**4. Reporting & Documentation**
- Maintain accurate and updated records of all customer interactions, orders, and payment status.
- Prepare account updates and sales activity reports for internal review.
- Assist in forecasting customer needs based on past purchase trends and feedback.

**Benefits:

- **
- **Annual Bonus**— Your contributions are valued and rewarded each year.
- **Annual Dinner** — Celebrate achievements and strengthen bonds with colleagues.
- **Sports Day (Twice a Month)** — Stay active and build team spirit with fun sports activities every two weeks.
- **Panel Clinic** — Access to company-appointed clinics for your healthcare needs.
- **Fully Sponsored Business Travel** - Flights, hotel, and meals are fully covered by the company during business trips.
- **Attractive Commissions**

Additional Benefits
- Commission Payment
- Training Provided

**Job Types**: Full-time, Permanent

Pay: RM2,800.00 - RM3,500.00 per month

Work Location: In person

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