Analyst - Onsite Technical Support

2 days ago

Kuala Lumpur, Malaysia MMC Corporate Full time

**Analyst - Onsite Technical Support**

**What can you expect?**
- Be a part of a global operation team
- Elevate your IT processing knowledge
- Interact diverse colleagues and stakeholders from various line of business within MMC

**What is in it for you?**
- Participate in regional projects
- Career Development and Training Opportunities

**We will count on you to**:

- Assists with installation, training, maintenance, troubleshooting, repair of all OpCo desktop hardware and software technology.
- Assists the setup and operation of audio-visual hardware, as required by end user.
- Responds to incidents within SLA / in a timely manner with appropriate level of urgency and follows up with customers on all issues.
- Escalates incidents and questions to appropriate support group.
- Assists with support of events, such as infrastructure changes, software releases, BCP, etc.
- Responds to incidents within SLA / in a timely manner with appropriate level of urgency and follows up with customers on all issues.
- Escalates incidents and questions to appropriate support group.

**What you need to have**:

- Degree in IT or equivalent
- Minimum **3 years of experience** in **Service Desk/Help desk/Ticketing system support field**:

- Strong problem-solving skills
- Good command in **English** is required

**What makes you stand out**:

- Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE).
- Very strong knowledge of company desktop operating systems and software.
- Knowledge of scripting for Microsoft based systems, including active directory and MS Desktop products.
- Knowledge of standard computer hardware.
- Good communication and interpersonal skills

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

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