Customer Service Agent

**Responsibilities**: - Approach customers via phone calls to complete surveys using the Net Promoter Approach - Communicate the company's focuses on Customer satisfaction and address any concerns to the public / customers - Respond to customer feedback and take note on received feedback - Prepare the customer for a follow-up call from the Second caller -...

Job Summary:The Service Desk Agent is the first point of contact for users seeking technical assistance. The role involves providing support via phone, email, or ticketing systems, troubleshooting IT issues, and ensuring timely resolution while delivering excellent customer service.Key Responsibilities:Act as the first-level support for IT-related issues and...

**Job Highlights** - Specialised in Freight Forwarding & Logistics. - Competitive Salary & Work benefit package. - Less than 3 Mins Walking Distance from LRT Bank Rakyat Bangsar5. - Friendly and Positive Working Environment. **Responsibilities**: - Responsible for coordinating shipments from overseas for air & ocean covering 3 branches. - Coordinates with...

Our client is Virtual Office/Shared Offices industry and they are looking for Customer Service Specialist. They are located in Bangsar South. **BENEFITS**: - Next to LRT, 5-day week, performance bonus, medical, insurance, training, etc **JOB DESCRIPTION**: - Attend to clients in regard to the office requirements, anything from helping them with printer,...

Our client is Virtual Office/Shared Offices industry and they are looking for Customer Service Specialist. They are located in Bangsar South. **BENEFITS**: - Next to LRT, 5-day week, performance bonus, medical, insurance, training, etc **JOB DESCRIPTION**: - Attend to clients in regard to the office requirements, anything from helping them with printer,...

**Job Summary**: **Key Responsibilities**: - Act as the first-level support for IT-related issues and service requests - Receive, log, and track incidents using the service desk ticketing system - Escalate complex issues to higher-level support teams when necessary - Follow ITIL processes and service level agreements (SLAs) - Communicate clearly with users...

Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback. - Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner. - Keep abreast of new developments (SOPs) and changes in products, services, policies, and procedures as...

**Position**: Customer Service **Working Location**: KL Eco City, Bangsar **Salary Range**: RM 2,500 to RM 3,500 **Working Hours**: Monday to Friday (11.00am - 8.30pm) Saturday (11.30am - 4.30pm) **Responsibilities**: - Communicate effectively on customers enquiries - People management - Support related events - Perform warehouse duties (receiving and...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hoteldepartments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packagesplans. Knows the creditpolicy of...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hoteldepartments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packagesplans. Knows the creditpolicy of...