Ecommerce Executive

**E-Commerce Executive (Gasko Dry Ice & Cold Chain Solutions)**

**Location**: Selangor

**About Gasko**

Gasko is Malaysia’s leading dry ice and cold-chain solutions provider, offering nationwide delivery within 24 hours. Our products include dry ice pellets & slabs, gel packs (Sejuk & SubZero), dry-ice courier boxes, cold-chain packaging, and temperature-logging solutions for F&B, pharma, logistics, and consumer markets.

We operate rapidly in both B2B and e-commerce segments — and we are expanding.

We are looking for a **driven E-Commerce Executive** to help manage our fast-growing online store and marketplace operations.

**Job Summary**

You will oversee Gasko’s online sales platforms (Shopee, company e-shop, tiktok). This role requires good coordination skills, attention to detail, and the ability to respond quickly — especially because dry ice and cold-chain orders are time-sensitive.

**1. Key Responsibilities1. Online Store & Marketplace Management**
- Upload/update product descriptions, prices, variants, photos, and stock levels.
- Ensure listings follow Gasko’s brand identity and cold-chain accuracy.
- Monitor daily order flow, order cut-off times (5pm), and coordinate with dispatch team.

**2. Order Processing & Fulfilment Coordination**
- Process customer orders and arrange 90-minute local dispatch (KV & Penang) or nationwide courier shipments.
- Communicate special packing requirements (dry ice weight, foam box size, gel pack configuration, etc.) to operations team.
- Track parcel status (GDEX, Ninja, DHL), update customers, and resolve any issues.

**3. Customer Enquiry Management**
- Provide correct product recommendations (pellet vs slab, gel pack sizes, courier box options).
- Advise customers on shipping timelines, safety handling, and storage instructions.
- Deliver excellent customer service — fast, friendly, and accurate.

**4. Marketing & Content Support**
- Assist in writing product descriptions, captions, banners, and promotional messages.
- Coordinate campaign participation (Payday Sale, 11.11, Raya, etc.).
- Help prepare visuals for dry ice, gel packs, packaging, and cold-chain content using Canva or provided assets.

**5. Reporting & Inventory Support**
- Prepare simple reports: daily sales, marketplace fees, weekly best-sellers, complaint trends.
- Monitor stock balance of dry ice, gel packs, foam boxes, flasks, etc.
- Flag low stock or surge in demand to operations.

**Requirements**:

- Diploma/Degree in E-Commerce, Marketing, Business or related field.
- 1-3 years experience in e-commerce, marketplace operations, or customer service.
- Familiar with Shopee Seller Centre, TikTok Shop, WhatsApp Business, Google Sheets.
- Good communication in English & Bahasa Malaysia.
- Fast learner, responsible, and able to work in a high-speed operational environment.
- Comfortable working with time-sensitive orders and multi-tasking.

**Bonus Skills (Not required, but an advantage)**
- Experience in cold-chain, logistics, or FMCG.
- Basic photo editing / Canva design.
- Knowledge in SEO, marketplace ads, or A+ content.
- Understanding of dry ice handling and safety (training provided).

**What Gasko Offers**
- Competitive salary + Bonus
- Career growth in a rapidly expanding cold-chain company
- Training in product knowledge (dry ice, gel packs, courier boxes, data loggers)
- Supportive, fast-paced work environment
- Staff discounts on cold-chain products

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,200.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

**Education**:

- Bachelor's (preferred)

**Experience**:

- E-commerce: 1 year (preferred)

**Location**:

- Bandar Sunway (preferred)

Work Location: In person