Customer Success Specialist

5 days ago

Remote, Malaysia Beame Full time

**About BEAME Medical Technology Limited**:
**Job Summary**:
We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

**Requirements**:
**Key Responsibilities**

- Providing excellent customer service and support, addressing customer inquiries, concerns, and issues in a timely and professional manner.
- Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
- Collaborating with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience.
- Maintaining accurate customer records and documentation, ensuring data integrity and confidentiality using Salesforce
- Identifying opportunities for process improvements and contributing to the development of customer service policies and procedures.
- Converting leads into opportunities, particularly focusing on the international market.
- Providing dental expertise to help customers identify areas of concern and demonstrating how our solutions can help.
- Encouraging customers to share pictures of their teeth to better understand their needs and facilitate effective consultations.
- Successfully booking customers for appointments, ensuring a smooth transition from inquiry to service delivery.
- Meeting key performance indicators (KPIs) and ensuring high conversion rates from leads to clinic show-ups.
- Requirements
- Proven experience in a customer service or customer success role.
- Strong interpersonal and communication skills, with the ability to build and maintain relationships.
- Ability to handle customer complaints and resolve issues efficiently and professionally.
- Experience in sales or lead conversion, particularly in an international market, is a plus.
- Knowledge of dental products or services is a bonus, with the ability to provide expertise and recommendations.
- Excellent organizational skills and attention to detail.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in maintaining accurate customer records and documentation via Salesforce
- Track record of meeting KPIs and achieving high conversion rates from leads to clinic appointments.

**Benefits**

**Qualifications**:

- Bachelor's degree in Business, Marketing, or a related field is preferred.

- Proven experience in a customer service role, preferably in the healthcare or dental industry.
- Excellent communication and interpersonal skills, with fluency in English and Mandarin is highly desirable, allowing you to effectively interact with customers and colleagues in these languages.
- Strong problem-solving and decision-making abilities, with a customer-centric mindset.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Positive attitude, empathy, and a genuine passion for providing exceptional customer service.

  • Customer Success Specialist

    1 day ago

    Remote (Cloud Campus), Malaysia Teleperformance Full time 30,000 - 60,000 per year

    OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:...

  • Customer Support Specialist

    2 weeks ago

    Remote, Malaysia EngageRocket Full time

    Customer Support Specialist (Remote, Full-Time | GMT+8 Hours) EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders. If you thrive in a fast-paced, evolving environment and are eager to work autonomously while...

  • Customer Success Advocate, India

    1 day ago

    Remote, Malaysia OpenLearning Global (M) Sdn Bhd Full time

    The Customer Success Team plays a pivotal role in supporting partners while improving the learning experience for all on OpenLearning. As part of this team, the Customer Success Advocate provides timely technical support to our diverse user base. Role type Contractor, 38 hours Reports to Head of Customer Success Job location (s) Global **About the...

  • Customer Success Executive

    2 weeks ago

    Remote, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    A platform integrating top AI models and technologies is seeking a customer success executive (contract role) for its Singapore office. The role is on atime contract basis with no other benefits except Basic Salary Open to Malaysians only and able to speak, read, and write well in English. Main Responsibilities - Onboarding & Integration: Seamlessly...

  • Customer Success Engineer, APAC

    1 day ago

    Malaysia (remote) Jumio Full time $60,000 - $120,000 per year

    Role Purpose:As a Customer Success Engineer at Jumio, you will play a crucial role in the Customer Success team, focusing on the customer onboarding process and providing premium support to selected clients, ensuring a seamless integration of our solutions into their systems. The role requires leveraging technical expertise in web or mobile development to...

  • Junior Customer Support Specialist

    7 days ago

    Remote, Malaysia LeveX Full time

    LeveX is seeking a Customer Support Specialist to join our global team. We are looking for an independent and self-motivated individual with excellent communication skills and problem-solving talent. If this sounds like you, we’d love to hear from you! ----- - Role: Customer Support Specialist (Remote) Location: Remote Working ----- - **Key...

  • Technical Specialist

    1 week ago

    Remote, Malaysia OPENLEARNING GLOBAL (M) SDN BHD Full time

    The Customer Success Team plays a pivotal role in supporting partners while improving the learning experience for all on OpenLearning. As part of this team, the Technical Specialist (L2) provides timely technical support to our diverse user base. - **Role type**_ Contractor - **Reports to**_ Head of Customer Success - **Job location (s)**_ Global -...

  • Operations Specialist

    1 day ago

    Remote, Malaysia Inviso Full time

    **Operations Specialist** FTE at Inviso - REMOTE ROLE **Microsoft Scale Assessment Program Operations Specialist**: **The Team** Inviso supports Microsoft in providing a range of Assessment services and is expanding our support of Scale Assessments focused on Cloud Migration and Security. This program provides data-driven reports to help customers gain a...

  • Customer Onboarding Specialist

    1 week ago

    Remote, Malaysia Jibble Group Sdn Bhd Full time

    The Customer Onboarding Specialist assists our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to: - Assist, implement, and support customers at key moments in their payroll and HR onboarding experience - Complete new PayrollPanda account setup on behalf of the customer and...

  • Customer Onboarding Specialist

    1 week ago

    Remote, Malaysia Jibble Group Sdn Bhd Full time

    The Customer Onboarding Specialist assists our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to: - Assist, implement, and support customers at key moments in their payroll and HR onboarding experience - Complete new PayrollPanda account setup on behalf of the customer and...