Customer Success Executive
2 weeks ago
A platform integrating top AI models and technologies is seeking a customer success executive (contract role) for its Singapore office.
The role is on atime contract basis with no other benefits except Basic Salary
Open to Malaysians only and able to speak, read, and write well in English.
Main Responsibilities
- Onboarding & Integration: Seamlessly onboard new customers, ensuring their smooth transition into utilizing our AI marketing tools.
- This will include conducting sessions to understand their needs, workflows, requirements, and success markers, followed by solutions sessions to help them realize their goals.
- Solution-Oriented Support: Collaborate with customers to identify solutions tailored to their unique marketing needs using our platform.
- Relationship Building: Cultivate strong, lasting relationships with customers to foster loyalty and advocacy.
- Feedback Loop Management: Actively gather and analyze customer feedback to drive continuous improvement of our offerings.
- Renewals & Upgrades: Assist in the renewal process, encouraging upgrades by demonstrating enhanced product capabilities and benefits.
- Team Development: Oversee, train, and nurture the customer solutions team to uphold high standards of service and support.
- Organizational Excellence: Maintain organized records and communications, ensuring timely responses to customer inquiries.
- Providing comprehensive product demonstrations and training to users.
- Proactively identifying growth opportunities within existing customer accounts.
- Collaborating with cross-functional teams to ensure customer satisfaction. Qualifications
- A bachelor's degree in business, marketing, or a related field.
- Proven experience as an account executive or account manager in a marketing-focused environment.
- Experience in customer success roles is a plus, particularly for subscription-based services.
- Strong organisational skills with a professional and timely approach to responsibilities
Pay: RM1,534.60 - RM6,000.00 per month
Schedule:
- Monday to Friday
Work Location: Remote
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