Service Crew F&b

**Responsibilities**
- Receive Pre-Shift handover from Supervisors/Managers or departing members of staff.
- Ensure tables/seating areas are clean and the preparation area is fully stocked for service.
- Greet customers on arrival and seat them while distributing menus.
- Answer any questions customers may have about the menu or food and drink.
- Take orders accurately and record them on our POS system and relay to kitchen staff.
- Ensure kitchen is aware of any special orders or requests.
- Prepare drinks orders properly and correctly to guest’s requirements.
- Serve food and drinks when they are ready
- ensure accuracy of all orders.
- Check on customers during meal to ensure food is ok and see if they need anything further.
- Prepare and give bill to customer once they are ready to go, ensure that bill is accurate.
- Take payment for the bill and ensure payment is taken and posted properly.
- Clear table and clean table and chairs once customer depart and setup table for the next guest.
- Ensure all assigned areas are kept clean, sanitized, and organized throughout shift.
- Inventory
- Take inventory of supplies and equipment when requested by Management.
- Banquets & Events
- Assist with setup, preparation, service, clearing, cleaning, take down of events.
- Equipment
- Ensure that hotel property equipment is treated properly and not damaged or misused.
- Special Projects
- Work on special projects when assigned.
- Customer Requests
- Respond to all Customer Requests in a timely and urgent manner.
- Customer Feedback
- Action any Customer Feedback and report to Supervisors and Managers
- Maintenance & Equipment Issues
- Report any Maintenance Issues or defective equipment to Supervisors/Managers right away.
- F&B SOPs
- Always Follow Hotel Maluri’s strict F&B SOPs and standards.
- Hotel SOPs
- Follow all Hotel and Management Policies, Rules, and Regulations
- Grooming and Appearance
- Follow all Hotel uniform, grooming and appearance standards.
- Security
- Always Ensure the security and privacy of guests.
- Safety
- Follow all relevant Safety, Security and Fire Regulations & Laws pertaining to the Hotel.
- Communication
- Maintain good working and communicating relationships with all departments and fellow members of staff.
- Professionalism
- Perform all duties assigned efficiently, carefully, correctly, and safely to Hotel Standards

**Job Requirements**
- Able to communicate effectively in Bahasa Malaysia and English, both written and spoken
- Able to work on rotating shifts, weekends, and public holidays and with overtime.
- Physical Stamina and Endurance is required. Must be physically able to lift, carry and move large plates and trays of food and glassware and move constantly throughout shift.
- Reliability, Integrity, Honesty
- Excellent Customer Service Skills
- Warm, friendly, and welcoming personality and demeanor
- Able to work independently with mínimal supervision and maintain high level of performance.
- Detail Oriented person who notices the little things before they become bigger issues.
- Prioritization, Organization and Time-Management skills.
- Well-organized and responsible with an aptitude in problem-solving and a “Can Do” attitude.

**Job Type**: Contract
Contract length: 24 months

Pay: RM2,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift

Supplemental Pay:

- Overtime pay

**Experience**:

- Service Crew: 1 year (preferred)

Work Location: In person

Application Deadline: 02/28/2025
Expected Start Date: 03/03/2025