Customer Service Scheduler

6 days ago

Butterworth, Malaysia SAFE TRUCK SDN BHD Full time

**Responsibilities**:
**Scheduling and Coordination**:

- Plan and schedule service appointments, including installations, maintenance, and troubleshooting.
- Coordinate with technicians to ensure availability and efficient routing for all service tasks.
- Monitor schedules and adjust to accommodate urgent or last-minute service requests across product lines.

**Customer Communication**:

- Communicate with customers to confirm appointments, reschedule if necessary, and provide updates on arrangement timelines.
- Respond to inquiries about scheduling, product services, and related concerns.

**System Management**:

- Maintain accurate records of appointments, service requests, and customer details for GPS and other products in the company’s scheduling system.
- Ensure service schedules align with operational efficiency and product requirements.

**Collaboration with Teams**:

- Work closely with Technical and Operations teams to allocate resources effectively for GPS and other product-related services.
- Coordinate with inventory staff to ensure required equipment, accessories, and products are available for scheduled tasks

**Liaison with Inventory Department**:

- Collaborate with the inventory team to ensure devices and accessories required for scheduled tasks are available and prepared in advance.
- Monitor inventory levels of devices and accessories to prevent shortages that could disrupt service appointments.
- Communicate any specific product or accessory requirements for upcoming service appointments.

**Problem Solving**:

- Address scheduling conflicts or delays, providing alternative solutions to minimize customer inconvenience for all product-related services.
- Escalate complex scheduling issues to the Customer Service Manager or relevant departments.

**Requirements and skills**:

- Diploma or equivalent; degree in related field preferred.
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Office Suite & Google Workspace (Excel, Word, PowerPoint).
- Good communication skills, both written and verbal.
- Ability to work independently and collaboratively in a team environment.

**Opening Position: Immediate**

Pay: RM2,100.00 - RM2,300.00 per month

Schedule:

- Monday to Friday
- Weekend jobs

**Experience**:

- Customer service: 1 year (preferred)

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