Customer Service Executive

1 week ago

Butterworth, Malaysia SC ENGINEERING PACKING & MACHINERY MOVING SOLUTIONS SDN. BHD Full time

**(Mandarin speaker needed) - Need to liaise with mandarin speaking customers**
- Provide introductory information about the company and its products and services to new customers
- Respond to customer inquiries
- Advise customers on products or services to best suit their specific requirements
- Prepare quotations and follow up with customers for their acceptance.
- Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met.
- Prepare delivery orders and other relevant documents.
- Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers’ requirements/instructions are addressed.
- Resolve customers’ concerns, if any.
- Build and maintain long term business relationship with new and existing customers

**Requirements**:

- Mandarin Speaker needed
- Minimally 2 years of working experience
- Prior customer service or sales coordinator experience will be an advantage
- Experience in logistics industry will be an advantage
- Friendly and welcoming disposition
- Has initiative, independent and able to work in dynamic environment
- Good command of written and verbal English
- Excellent organizational and multitasking skills

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- What's your expected monthly basic salary?
- How much notice are you required to give your current employer?
- How many years' experience do you have in the logistics, freight & delivery services industry?

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- Mandarin (preferred)

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