E-commerce Customer Services Assistant

2 days ago


Cheras, Malaysia GoGo Roaming Solution Sdn Bhd Full time

**Job responsibilities**:

- Daily monitor and reply customer inquiries appropriately across all E-commerce platforms (Website, Shopee, Lazada & etc) to ensure a reliable and consistent customer experience. Manage to follow up with customers' requests, enquiries, orders etc;
- Daily monitor on product reviews / ratings and reply to queries to ensure customer satisfaction;
- Manage to come up with solutions by communicating with online platform's customer service;
- Coordination of packing & arrangement on the shipment base on our Logistics;
- Support the Management team in exploring strategic initiatives for our online offering;
- Assistance with price adjustments / promotion deals on e-commerce platform.
- Perform other ad-hoc tasks assigned.

**Job Requirements**:

- At least SPM/ Diploma. (Fresh graduate are encouraged to apply)
- Basic software skill in MS Office.
- Proficient in written and spoken English, Mandarin and Bahasa Malaysia.
- Team player with good interpersonal, oral and written communication skills.

**Working Days**:

- 5 Days work (Willing to work on shift).

**Benefits**:

- Annual leave, Medical leave, EPF & Socso.
- Quarterly KPI bonus.

Pay: RM2,000.00 - RM2,200.00 per month

Application Question(s):

- Willing to work on shift? (5 Days work)



  • Cheras, Malaysia Kinghouse Apparel Full time

    Job Description: - Daily monitor and reply customer inquiries appropriately across all E-commerce platforms to ensure a reliable and consistent customer experience, aligned with best-practices. Manage to follow up with customers' requests, enquiries, orders etc; - Ability to plan & execute promotions. - Prepare Product Listing Photo & Video according to...


  • Cheras, Malaysia Sweet Hut Dessert Cafe Full time

    **Job Description**: - Maintains a positive, empathetic and professional attitude towards customers at all times. - Proficiently attends to customer service request, ranging from simple to more complex queries and sets appropriate solutions to address the raised service requests. - Handling customer enquiries via social Medias, WhatsApp and calls and...

  • E-commerce Executive

    7 hours ago


    Cheras, Malaysia Thunder Match Technology Full time

    **Duties & Responsibilities**: - Responsible on all E-commerce activities at marketplace - Analyse new market trends, business opportunities and market segments in the online market - New product listing, pricing update, promotion and sales analysis - Assisting in customer chats to increase conversion rate - Meeting the store KPI set by respective...


  • Cheras, Malaysia Target Fashion Sdn Bhd Full time

    E-commerce Customer Service Representative: **Responsibilities** - To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts. - To assist customers with their orders, requirements and after-sales service issues. - To follow-up on all customer requests to ensure all...


  • Cheras, Malaysia Target Fashion Sdn Bhd Full time

    E-commerce Customer Service Representative: **Responsibilities** - To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts. - To assist customers with their orders, requirements and after-sales service issues. - To follow-up on all customer requests to ensure all...


  • Cheras, Malaysia Kuala Lumpur Full time

    E-Commerce Internship Opportunity Are you an enthusiastic and tech-savvy student eager to dive into the fast-paced world of e-commerce? Are you ready to gain practical experience, contribute to online business growth, and learn from industry experts? Look no further! Join our team as an E-Commerce Intern and kickstart your career in the world of online...


  • Cheras, Malaysia Kuala Lumpur Full time

    Launch your career in e-commerce! Customer Service Internship Opportunity Are you a budding professional eager to gain real-world experience in the fast-paced world of online sales? If you're looking for an exciting internship opportunity in customer service, look no further—we want to be a part of your journey! Who We Are: At Max Audio Online Sdn....


  • Cheras, Malaysia Popular Book Co. (M) Sdn Bhd Full time

    Job Responsibilities: - Resolve customer service enquiries and issues promptly, ensure effective and timely follow up - Communicate and coordinate with internal departments on any direct requests and unsolved issues - Work closely with WHs on problems picking items & Book’s condition QC issue SO and communicate with customer on suitable outcome timely. -...

  • E-commerce Host

    1 day ago


    Cheras, Malaysia Alpha Living & Beauty Sdn Bhd Full time

    **Responsibilities**: - Daily Online Operations including Pre-sales serivce, after-sales service chatting and responding to customer - Conduct tiktok Live, Instagram Live and any other Platform live to generate Traffic - Promote product in skillful manner - To assist team in executing marketing programs, launches, activities (roadshow) & PR events. - To...


  • Cheras, Malaysia EkoCheras Mall Full time

    **CUSTOMER SERVICE ASSISTANT** - Handling customer's complaints/enquiries, provide accurate information & operating paging system. - To analyse all collected suggestion forms & feedback to Complex Manager with suggestions/counter measure. - To assist A&P department in conducting promotion redemption including giving out gift with purchase, recording customer...