Ecommerce Customer Service
16 hours ago
E-commerce Customer Service Representative:
**Responsibilities**
- To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts.
- To assist customers with their orders, requirements and after-sales service issues.
- To follow-up on all customer requests to ensure all pending issues are resolved within 3 working days.
- To respond on completed orders, orders’ rating in a professional manner and to follow up on any dissatisfied customers and orders.
- To maintain and log order issues and actions taken for all orders.
- To update and maintain a list of FAQs, standard comment and reply.
- To prepare weekly and monthly customer service report.
- Other related ad-hoc duties.
**Requirements**:
1. Familiar with e-commerce marketplace platform such as Shopee & Lazada (basic understanding of the purchase and return process and each platform’s related promotions and deals).
2. Excellent communication skills (good written skills in English & Malay is an asset for this position).
3. Good problem-solving skills, initiative, attention to detail, strong sense of responsibility.
Schedule: Day Shift
Ability to Commute: Cheras
Education: Diploma/Advanced Diploma (preferred)
Experience: E-commerce: 1 year (preferred)
Language: English, Malay, Mandarin (preferred)
Current & Expected Salary : please indicate
Work Experience : indicate product and share platform link (or company name) at Shopee/Lazada/Zalora & so on
Must Fully vaccinated
Pay: RM2,000.00 - RM3,000.00 per month
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