Ecommerce Customer Service

16 hours ago


Cheras, Malaysia Target Fashion Sdn Bhd Full time

E-commerce Customer Service Representative:
**Responsibilities**
- To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts.
- To assist customers with their orders, requirements and after-sales service issues.
- To follow-up on all customer requests to ensure all pending issues are resolved within 3 working days.
- To respond on completed orders, orders’ rating in a professional manner and to follow up on any dissatisfied customers and orders.
- To maintain and log order issues and actions taken for all orders.
- To update and maintain a list of FAQs, standard comment and reply.
- To prepare weekly and monthly customer service report.
- Other related ad-hoc duties.

**Requirements**:
1. Familiar with e-commerce marketplace platform such as Shopee & Lazada (basic understanding of the purchase and return process and each platform’s related promotions and deals).

2. Excellent communication skills (good written skills in English & Malay is an asset for this position).

3. Good problem-solving skills, initiative, attention to detail, strong sense of responsibility.

Schedule: Day Shift

Ability to Commute: Cheras

Education: Diploma/Advanced Diploma (preferred)

Experience: E-commerce: 1 year (preferred)

Language: English, Malay, Mandarin (preferred)

Current & Expected Salary : please indicate

Work Experience : indicate product and share platform link (or company name) at Shopee/Lazada/Zalora & so on

Must Fully vaccinated

Pay: RM2,000.00 - RM3,000.00 per month


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