Customer Service
18 hours ago
Your role is crucial in maintaining customer satisfaction and fostering long-term customer relationships. Candidates must be able to work night shifts and rotational shifts, including weekends and public holidays.
Key Responsibilities: Customer Interaction
- Respond promptly and professionally to customer inquiries via phone, email, or live chat
- Provide accurate information about products, services, and company policies
- Assist customers with order placement, shipment tracking, and returns or exchanges
Issue Resolution
- Investigate and resolve customer complaints or concerns with empathy and efficiency
- Collaborate with internal departments to resolve complex issues in a timely manner
- Escalate unresolved issues to the appropriate channels and follow up until resolution
Product Knowledge
- Stay updated on company products, services, and promotions
- Maintain accurate and up-to-date product knowledge to assist customers effectively
- Recommend suitable products or services based on customer needs
Communication Skills
- Communicate clearly and professionally, both verbally and in writing
- Practice active listening to understand customer needs and concerns
- Adapt communication style to suit different customer situations
Customer Feedback
- Collect and document customer feedback to identify improvement opportunities
- Report recurring issues or trends to management
- Work collaboratively with the team to improve overall customer satisfaction
Perks & Benefits:
- Allowances
- Overtime (OT) provided
- Attendance allowance
- Annual increment
- EPF, SOCSO & EIS contributions
Job Types: Full-time, Permanent
Pay: RM2, RM3,000.00 per month
Work Location: In person
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