Customer Service

18 hours ago


Cheras, Selangor, Malaysia Boxplus Digital Malaysia Full time

Your role is crucial in maintaining customer satisfaction and fostering long-term customer relationships. Candidates must be able to work night shifts and rotational shifts, including weekends and public holidays.

Key Responsibilities: Customer Interaction

  • Respond promptly and professionally to customer inquiries via phone, email, or live chat
  • Provide accurate information about products, services, and company policies
  • Assist customers with order placement, shipment tracking, and returns or exchanges

Issue Resolution

  • Investigate and resolve customer complaints or concerns with empathy and efficiency
  • Collaborate with internal departments to resolve complex issues in a timely manner
  • Escalate unresolved issues to the appropriate channels and follow up until resolution

Product Knowledge

  • Stay updated on company products, services, and promotions
  • Maintain accurate and up-to-date product knowledge to assist customers effectively
  • Recommend suitable products or services based on customer needs

Communication Skills

  • Communicate clearly and professionally, both verbally and in writing
  • Practice active listening to understand customer needs and concerns
  • Adapt communication style to suit different customer situations

Customer Feedback

  • Collect and document customer feedback to identify improvement opportunities
  • Report recurring issues or trends to management
  • Work collaboratively with the team to improve overall customer satisfaction

Perks & Benefits:

  • Allowances
  • Overtime (OT) provided
  • Attendance allowance
  • Annual increment
  • EPF, SOCSO & EIS contributions

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Work Location: In person


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