Clerk (Customer Service)

5 hours ago

Cheras, Selangor, Malaysia KOPERASI TANJONG KERAMAT MALAYSIA BERHAD Full time

Job Description

  • Respond to inquiries: Handle customer questions and requests promptly and professionally through various channels such as phone, email, social media, and live chat.
  • Provide product support: Deliver accurate and detailed information about our products and services to help customers make informed decisions.
  • Resolve issues: Address and resolve complaints in a timely and empathetic manner, ensuring a positive customer experience.
  • Process orders and returns: Manage orders, payments, and returns efficiently while ensuring accuracy and compliance with company procedures.
  • Collaborate with internal teams: Work closely with departments such as Sales, Marketing, and Technical Support to resolve complex cases and share customer feedback.
  • Maintain records: Update and manage customer data and interaction records accurately and securely.
  • Support continuous improvement: Provide suggestions for enhancing service quality, processes, and product offerings based on customer feedback.
  • Other duties: Perform any other tasks or assignments as directed by the supervisor from time to time.

Job Requirements

  • Minimum SPM or Diploma in any field.
  • At least 1 year of experience in customer service or related role.
  • Excellent verbal and written communication skills in English and Bahasa Malaysia.
  • Strong interpersonal skills with the ability to build positive relationships and handle customers professionally.
  • Patient, empathetic, and customer-focused, with a genuine desire to provide positive service experience.
  • Good problem-solving and conflict-resolution skills, with the ability to remain calm under pressure.
  • Detail-oriented with strong organizational and time management abilities.
  • Ability to multitask and handle a high volume of inquiries efficiently.
  • Proactive attitude and willingness to go the extra mile to ensure customer satisfaction.
  • Able to work independently with minimal supervision as well as collaboratively in a team environment.
  • Basic computer literacy and familiarity with customer service platforms, email, and social media tools.

Job Types: Full-time, Contract

Contract length: 6 months

Pay: RM1, RM2,500.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Maternity leave

Application Question(s):

  • What is your salary expectation?
  • How many months' notice are you required to give to your current employer

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

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