Sales & Customer Service Executive

56 minutes ago

Cheras, Selangor, Malaysia eco uniform trading Full time 28,000 - 42,000 per year

Job Summary:

  • We are looking for a proactive, customer-focused *Sales & Customer Service Executive* to manage B2B client relationships, grow sales, and ensure smooth communication between customers and internal teams. You'll handle both *pre-sales* and *post-sales* activities to ensure high client satisfaction and repeat business.

Responsibilities:

-Sales Duties

* Identify and approach potential B2B customers (factories, garment manufacturers, distributors).

* Follow up on sales leads, samples, and inquiries.

* Present company products (especially microfiber fabrics) and promote key advantages.

* Negotiate pricing, terms, and delivery timelines.

* Achieve monthly and quarterly sales targets.

-Customer Service Duties

* Respond to customer queries promptly via WhatsApp, phone, email, or in person.

* Coordinate with internal team (production/logistics/admin) to ensure orders are fulfilled smoothly.

* Handle complaints, delays, or issues professionally and provide timely solutions.

* Track and update clients about order status, documents (invoice, DO), and shipping arrangements.

* Build long-term relationships with clients through consistent follow-ups and service.

Requirements:

* Proven experience in sales or customer service (B2B industry preferred).

* Strong communication skills in English and [any other relevant languages, e.g. Mandarin, Bahasa].

* Familiar with WhatsApp business communication, email etiquette, and basic MS Excel/Google Sheets.

* Self-driven, responsible, and able to multitask under pressure.

* Knowledge or interest in textile/fabric industry is an added advantage.

What We Offer:

* Competitive basic salary + attractive sales commission.

* On-the-job training on product knowledge and textile handling.

* Friendly and growth-oriented team culture.

* Opportunity to travel for trade shows or client visits (if applicable).

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM3,500.00 per month

Education:

  • STM/STPM (Preferred)

Experience:

  • Administration: 1 year (Preferred)

Language:

  • Bahasa Melayu , English (Preferred)
  • Bahasa (Preferred)

Work Location: In person

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