Customer Service Manager

Collection of maintenance/ miscellaneous payment, attend to owner's inquiries and resolve their problems/ complaints, report and follow up with contractors on rectification of defects. - Responsible for the creation, updating and management of files as well as key management. - Coordinate with the Project Manager, contractors and maintenance team on property...

**Job Purpose**: To manage customer relationships and ensure exceptional service delivery for chili sauce and ketchup products, handling customer inquiries, resolving complaints, and maintaining strong partnerships with distributors, retailers, and end consumers. **Roles & Responsibilities**: - Develop and implement customer service policies and...

The Customer Service Manager for Cross-Border Logistics is responsible for overseeing the customer service operations related to customs clearance, and cross-border delivery. This role ensures that customers receive exceptional service, their inquiries are handled efficiently, and any issues related to cross-border logistics are resolved promptly. The...

KEY DUTIES / ACCOUNTABILITIES1.     Lead and supervise the customer service team to ensure timely and accurate responses.2.     Handle escalated customer complaints with professionalism and empathy.3.     Analyze complaint patterns, identify root causes, and implement corrective actions.4.     Develop service standards and procedures to...

**Key Responsibilities**: - **Customer Service Support**: - Assist in managing a team of customer service representatives handling client inquiries, order updates, and issue resolution. - Ensure timely and accurate communication with customers regarding order status, delays, or issues. - **Order Management**: - Oversee the end-to-end process of order...

1. Manage and handle full spectrum of daily Customer Service duties 2. Responsible of daily manpower planning & tasks assigning for the Customer Service Department 3. Manage the performance of the Customer Service Department in performing their day-to-day operational activities, ensuring quality and timeliness. 4. Responsible of communicating with the...

Customer Service Responsibilities: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right...

We are seeking a detail-oriented and customer-focused individual to handle **administrative tasks** and **customer service responsibilities**. You will be the main point of contact for clients, schedule cleaning appointments, manage customer inquiries, and support our operations team. **Key Responsibilities** - Manage booking schedules for cleaning jobs...

**Customer service Job Responsibilities**: - Serves customers by helping them select products. - Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge. - Greets and receives customers in a welcoming manner. - Responds to customers’ questions. - Directs customers by escorting them to racks and counters. -...

Our client is the leading Fleet Management System brand in Taiwan, offering a comprehensive solution that includes exceptional service processes, advanced software, reliable hardware, and robust cloud infrastructure. They are now bringing this extensive expertise to Malaysia to help local fleets operate more efficiently and productively.Founded in 2004 in...