Customer Service
2 days ago
We are seeking a detail-oriented and customer-focused individual to handle **administrative tasks** and **customer service responsibilities**. You will be the main point of contact for clients, schedule cleaning appointments, manage customer inquiries, and support our operations team.
**Key Responsibilities**
- Manage booking schedules for cleaning jobs using Hayame scheduling software.
- Prepare and issue invoices, receipts, and job sheets.
- Follow up with customers post-service for feedback or reviews.
- Maintain and update customer records and databases.
- Coordinate with cleaning crew for job assignments and logistics.
- Handle basic HR/admin tasks such as cleaner attendance records and petty cash claims.
- Ensure smooth daily operations and customer satisfaction.
**Requirements**:
- Proven experience in admin, customer service, or similar roles (preferably in service or cleaning industry).
- Good communication skills in English and Bahasa Malaysia (spoken and written).
- Highly organized, with the ability to manage multiple tasks efficiently.
- Friendly, professional, and customer-focused attitude.
- Able to work independently and take initiative.
- Experience with CRM or scheduling tools is a plus.
**Working Hours**
- 5 or 6 days a week (flexible working arrangements possible)
- 9:00AM - 6:00PM working hours
Pay: RM1,700.00 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Opportunities for promotion
- Professional development
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
Work Location: In person
Expected Start Date: 06/09/2025
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