Customer Service

6 days ago


Shah Alam, Malaysia Wah Kong Corporation Sdn Bhd Full time

Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.

**Requirements**:

- High school, diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer service **( experience in shopee / lazada ) will be advantage**:

- Good communication written and speaking (B. Malaysia & B. English )

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

Application Question(s):

- Do you have experience working as live chat agent (customer service) before ?
- How much is your salary expectation
- Do you experience customer service under Shopee / Lazada ?

**Experience**:

- Customer service: 1 year (preferred)



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