Member Engagement Coach

2 weeks ago

Kuala Lumpur, Malaysia EGN Malaysia Sdn. Bhd. Full time

EGN Malaysia is looking for a Member Engagement Coach - is that you?

This role is a newly created position in a rapidly growing organization and will require you to be working largely from home in Malaysia.

The Member Engagement Coach is responsible for driving member engagement and ensuring an optimal membership experience resulting in higher member retention, reducing membership churn, and possible referrals of new members.
- To welcome and onboard new members, including orientating them to the various events available to them
- To participate in monthly member events with the aim to network or connect members together
- To proactively add to members’ membership value through great customer experience, by aligning their membership goals with what EGN can do for them
- To recommend new ways to improve the customer experience and work with related teams on implementing plans

**Requirements**:

- **Must be able to work at home, and conduct meetings virtually**
- **Must have executive presence (Significant experience interacting with senior executives)**
- **Previous work experience in customer success roles or relationship management roles**
- Strong customer-first mindset and leadership (Being a passionate advocate for our members every day)
- Highly organised and data disciplined to effectively manage hundreds of members under your care (with support from an assistant)
- Independent, quick learner, quick thinker, and able to adapt confidently and professionally to unexpected or uncertain situations

**Interview Rounds**:
1. Online video interview with MSD in English

2. In-person/video interview with MD in English

3. In-person/video interview with Strategy Head

4. Online video interview with HR in English

**About EGN**

Born in 1992, EGN began with the belief that all professionals carry with them a wealth of information and knowledge. What started as one man’s vision is today a global network of over 14,000 members, representing more than 8,000 companies and 70 professions.

EGN is a trusted worldwide network of executive peers with a shared ambition of Making Each Other Better - every day.

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

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