Customer Service Executive

5 days ago

Sungai Petani, Malaysia Pantai Hospital Sungai Petani Full time

**Requirements**
- Diploma or Degree equivalent professional qualification.
- Relevant working experience preferably in medical field/customer service/ hotel environment.
- Good interpersonal and communication skills with excellent command of English both spoken and written.
- Conversant in Mandarin and other local dialect is an added advantage.
- Process initiative and able to work independently with good interpersonal skills
- A self-starter, dynamic, motivated and a result-oriented team player.
- Ability to influence others, build strategic relationship with all.

**Responsibilities**
- Handling all customer’s queries and complaints and any other issues related to customer service.
- To promote good customer services and compiling feedbacks for improvement purposes.
- Managing the gathering, documentation, analyzing and monitoring customer’s feedback. Prepare reports and findings on monthly basis for HOD.
- Responsible for all in-patients and out-patients feedback, collate and analyze data to be presented during monthly meeting.
- To take responsibility, guide and assist the customer service team in executing assigned work.
- Conduct team briefings and communication sessions to keep the team updated with the current happenings, promotions and changes within the hospital.
- Utilize proactive and intuitive techniques to enhance patients/customers experience by managing patient flow, making consistent visits to the various operational departments and communicating with the patients/customers.
- To ensure Customer Service Quality Performance and service standard is maintained at the highest level.

**Job Types**: Full-time, Permanent

**Salary**: RM2,200.00 - RM2,800.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Sungai Petani: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

  • Customer Service Executive

    4 days ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Executives,** providing unrivalled support to clients within the logistics industry. **Position** Customer Service...

  • Customer Service Executive

    7 days ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Executives,** providing unrivalled support to clients within the logistics industry. **Position** Customer Service...

  • Customer Service Executive

    1 week ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **Position** Customer Service Executive (Malay English, Work in Office) - Resolve customer complaints to achieve high customer satisfaction - Record and submit customer complaints using the internal system according to the provided SOP. - Provide VIP services to major customers and maintain customer relationships **Job Requirements** - Diploma and above -...

  • Customer Service Executive

    2 days ago

    Sungai Petani, Kedah, Malaysia Asbenz Motors Sdn Bhd Full time 30,000 - 40,000 per year

    About the role As a Customer Service Executive (Automotive) at Asbenz Motors Sdn Bhd, you will play a vital role in providing an exceptional customer experience for our valued clients. This full-time position is based in Sungai Petani, Kedah, and will involve working closely with our customers to address their automotive needs and ensure their...

  • Customer Service Executive

    1 week ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    We, **SummitNext Technologies Sdn. Bhd.**, are a BPO and Technology Solutions provider, where innovation meets excellence. As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as **Customer Service Executive (Mandarin)**, providing outstanding support to our renowned clients in the **Customer...

  • Customer Service Executive

    1 week ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Customer Service Specialist

    2 days ago

    Sungai Petani, Kedah, Malaysia SummitNext Technologies Full time 20,400 - 22,200 per year

    We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.As part of our growing expansion, we are seeking enthusiastic and customer-oriented individuals to join us as Customer Service Specialists at our Sungai Petani office. This role focuses on providing excellent service and support to our...

  • Customer Service Specialist

    2 weeks ago

    Sungai Petani, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Executives,** providing unrivalled support to clients within the logistics industry. **Position** Customer Service...

  • Customer Service Coordinator

    2 weeks ago

    Sungai Petani, Malaysia Ideal Healthcare Sdn Bhd Full time

    **Job description** **RESPONSIBILITIES OF THIS ROLE**: **Procurement and Filing**: - Assisting on the data sales entry. - To properly filling all the documentations. - Order processing (Preparing & monitoring the sales order, proforma invoice, invoice before issuing to customer). - Responsible for E-Perolehan system in terms of quotation, purchase order &...

  • Customer Service Executive

    4 days ago

    Sungai Petani, Malaysia CENTRAL INDUSTRIAL CORPORATION BHD Full time

    Order Processing: Accurately receive, process, and follow up on export sales orders from international customers. Ensure timely submit sales orders to SCD department for order processing. Track orders from placement to delivery, ensuring any issues are resolved promptly. - Customer Interaction: Act as the first point of contact for international clients,...