Renewal Telesales

2 days ago

Petaling Jaya, Malaysia Mettler Toledo Full time

Renewal Telesales

**Location** Petaling Jaya, Selangor

**Date posted** October 09, 2024

**Job ID** 17656

**Our Opening and Your Responsibilities**

**Responsibilities**:

- Contact existing customers to upsell / renew service contract
- Answer questions about service offering of the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information

**What You Need to Succeed**
- Previous experience in telesales, customer service, or a related field preferred but not required.
- Proven track record of successfully meeting sales quota preferably over the phone
- Familiarity with CRM systems and sales tracking tools is a plus.
- Ability to learn about products and services and describe/explain them to prospects
- Excellent communication and interpersonal skills
- Persuasive and confident sales approach.
- Self-motivated and goal-oriented.
- Ability to work independently and as part of a team.
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Positive attitude and resilience in a sales environment.

**Our Offer to You**
- 1.5 months contractual bonus
- Global exposure
- Career development
- Medical and dental benefits

**About Mettler Toledo**

**Equal Opportunity Employment**

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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