Assistant IT Manager

1 week ago


Bukit Mertajam, Malaysia Iconic Hotel Penang Full time

Manage and maintain the hotel's IT infrastructure, including servers, workstations, networks, and software.
- Provide technical support to staff, addressing and resolving IT issues efficiently and professionally.
- Assist in the management and support of wireless networks and internet access for guests and staff.
- Monitor and advise on methods of recording, processing and retrieving information.
- To be on 24 hour pager standby to support the ERP system in particular the Front Office Systems. In the event of a system fault or failure, to diagnose the problem to ascertain the nature of failure eg. hardware or software problem.
- Offer the line of assistance by telephone. If this method fails, to attend the problem in person as soon as possible. If the problem cannot be solved, to liaise with the hardware or software vendor for assistance.
- Responsible for maintaining all user passwords for access to the system and ensure confidentiality at all times.
- To advise and to attend in person on any relocation of peripherals.
- Identifying and implementing ways to increase productivity and efficiency in the workplace by using new technologies
- Monitoring employees’ computer use to ensure that they are following company policies regarding Internet usage or software installation
- Performing regular backups to ensure that data is protected from computer crashes or natural disasters such as fires or floods that may occur in the building where the data is stored
- Ensure the well upkeep of the computer hardware, making sure that engaged vendors carry out periodic preventive maintenance.
- Ensure that the environment of the computer room be maintained according to vendors’ specifications eg. room temperature, cleanliness etc.
- Troubleshoot and attend brainstorming sessions with section heads and recommend the best solutions for any operational problems.

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Bukit Mertajam: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT support: 2 years (required)
- Hospitality: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Bukit Mertajam (preferred)

Work Location: In person



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