Customer Service Executive

As the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...

_**Location: Sunway Visio, Cheras**_ **ROLE POSITIONING AND OBJECTIVES**: Service Executive (SE) is responsible for answering incoming transactions, solving order related problems and providing quality service that exceeds customer’s expectation via chats. An SE is required to represent the organisation appropriately to all customers and partners. **WHAT...

Job SummaryProvide supports to customers by providing helpful information, answering questions, and responding to complaints. Provide front line support for clients and customers and help ensure that customers are satisfied with services, and assistance provided.Provide guidance and on-the-job training to new customer service personnel. At the same time,...

**RESPONSIBILITIES** **Effectively manage incoming calls.** - Resolve customer complaints and questions via phone. - Reach out to existing customers to conduct Service Quality Calls. - Act as the company gatekeeper. - Maintain good relationship between internal & external customers and company **REQUIREMENTS** - No minimum working experience in the related...

**About Us**: Brighten Business Consulting Sdn Bhd is a digital marketing and manpower outsourcing service agency. Headquartered in Hong Kong, we have branches and team members in Malaysia, Taiwan, UK, and Australia. With over 10 years of experience in marketing, business strategy, and technological solutions, our primary aim is to deliver high-quality...

**About Us**: Brighten Business Consulting Sdn Bhd is a digital marketing and manpower outsourcing service agency. Headquartered in Hong Kong, we have branches and team members in Malaysia, Taiwan, UK, and Australia. With over 10 years of experience in marketing, business strategy, and technological solutions, our primary aim is to deliver high-quality...

To attend and respond to customer queries and to ensure that resolutions or related problems are handled in timely manner and in accordance to performance standards Ensure meeting service targets in achieving service, productivity and quality assurance level. To meet daily targets. Assist in creating ways for delivering excellent customer service or problems...

**Job Summary**: - We are looking for a proactive, customer-focused *Sales & Customer Service Executive* to manage B2B client relationships, grow sales, and ensure smooth communication between customers and internal teams. You’ll handle both *pre-sales* and *post-sales* activities to ensure high client satisfaction and repeat...

A Customer Service Supervisor will manage a growing team of Customer Service Executives. Their main responsibility is to ensure team members follow established methods and procedures, handle all calls swiftly and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer. Job...

Job Description:Provide high-quality service to customers, including email/online/ticketing services and support for any related businessAnswer customer inquiries, maintain relationships with customers, and provide excellent customer service to ensure customer satisfactionAdhere to the management and operations manuals, as well as established policies for...