Customer Success Specialist

**Customer Success Specialist - Join ChatDaddy’s Growth Journey**

**Location**: Bangsar South

**About ChatDaddy**
ChatDaddy is a leading SaaS company helping businesses streamline customer engagement and boost operational efficiency through powerful WhatsApp automation tools. Our platform is designed to simplify communication, drive growth, and enable teams to scale with confidence. We’re a fast-growing, innovation-driven team that values collaboration, creativity, and customer success.

**About the Role**
We’re looking for a **Customer Success Specialist** who enjoys working directly with customers—guiding them through onboarding, resolving challenges, and helping them get the most value from our platform. This role is ideal for someone who thrives on day-to-day interaction with users, enjoys solving practical problems, and takes ownership of each customer’s journey.You will be the customer’s go-to person from the moment they come on board—supporting them through setup, usage, and ongoing success with ChatDaddy.

**What You’ll Be Doing**
- Serve as the main point of contact for customers after onboarding begins
- Support customers through product setup, walkthroughs, and usage best practices
- Build strong working relationships with business owners and decision-makers through regular, meaningful communication
- Respond promptly to customer inquiries, troubleshoot issues, and follow through to resolution
- Share relevant product tips and suggestions to improve customer outcomes and satisfaction
- Monitor customer activity and flag potential issues early to prevent churn
- Reach out consistently to check on progress, offer support, and maintain high engagement
- Suggest relevant features or plan upgrades based on each customer’s evolving needs
- Log all interactions, feedback, and outcomes in our CRM to keep records up to date
- Collaborate closely with the product and support teams to relay customer feedback and ensure a smooth customer experience

**What We’re Looking For**
- Experience in a **Customer Success**, **Account Management**, or similar client-facing role, ideally within SaaS or tech
- Comfortable managing a portfolio of customer accounts and providing tailored support
- Strong communication skills with a customer-first, problem-solving mindset
- Proactive in spotting trends, resolving issues, and keeping users engaged
- Skilled in using CRM systems and support tools
- Detail-oriented, reliable, and organized in managing follow-ups and tasks
- Comfortable working independently and staying close to both the product and customer
- Experience with WhatsApp automation or similar communication platforms is a plus
- Must be able to communicate confidently in conversational Chinese

**What You’ll Get**
- Competitive salary with performance-based incentives
- Hybrid work setup
- Opportunities for skill development and career growth
- Collaborative, supportive work environment where your work makes a real impact
- A fast-growing company with global customers and a bold vision

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Fixed shift
- Holidays
- Monday to Friday

Supplemental Pay:

- Commission pay
- Performance bonus
- Retention bonus

Application Question(s):

- Have you been responsible for onboarding new clients in your previous roles? (Yes/No)
- Have you conducted regular check-ins or business reviews with clients to ensure continued engagement and satisfaction? (Yes/No)
- Have you ever identified an opportunity to upsell or cross-sell a product/service to an existing client? (Yes/No)

**Experience**:

- Customer Success: 1 year (required)

**Language**:

- English (preferred)
- Cantonese (required)

Expected Start Date: 06/01/2025