Customer Success

**About ChatDaddy**

At ChatDaddy, we believe meaningful connections are the key to business success. We're a fast-growing SaaS company helping businesses engage customers more effectively and simplify their operations using WhatsApp automation tools.We’re not just building a product — we’re building relationships. Our team values empathy, collaboration, and innovation. We thrive on supporting each other and celebrating small wins, both for our customers and our team.

**About the Role**

Are you someone who enjoys helping others succeed? Do you find joy in building long-term relationships and guiding people through new experiences? If so, we’d love to meet youWe're looking for a **Customer Success Specialist**to join our friendly and supportive team. In this role, you’ll be a trusted partner to our clients — helping them feel confident, supported, and excited about using ChatDaddy.You’ll guide clients from the very beginning of their journey, provide helpful tips along the way, and ensure they continue getting value from our platform over time.

**What You’ll Be Doing**

As a key point of contact, you’ll:

- **Support and guide** new clients through setup and onboarding, making sure they feel comfortable and confident.
- **Build strong relationships** through friendly and regular check-ins.
- **Help clients explore more value** in our platform — many use only a small part of the features, and your suggestions will make their lives easier.
- **Encourage smart automation use** to improve how they work.
- **Listen actively** to client feedback and share their ideas with our team to make ChatDaddy even better.
- **Assist with renewals and upsells** by identifying opportunities that truly benefit the customer.
- **Troubleshoot issues with care** and follow up to make sure clients feel supported every step of the way.

**What We’re Looking For**

We’re excited to meet someone who:

- Has **2-5 years** of experience in Customer Success, Account Management, or other client-facing roles — preferably in SaaS or tech.
- Speaks both English and Chinese (required) and feels confident **reading, writing, and chatting**with clients in Chinese.
- Brings a **warm, solution-focused attitude** and loves helping others succeed.
- Is organized and confident using tools like CRMs (HubSpot, Salesforce, etc.).
- Enjoys working independently but loves being part of a collaborative team.
- Is proactive — someone who notices small things before they become big problems.

Experience with WhatsApp automation or similar platforms is a plus, but not required — we’ll support your learning

**What You’ll Get**
- **Monthly Salary**: RM 4,000 - RM 6,000 (depending on experience), plus performance incentives after probation
- **Flexible work arrangement**: a balance of remote and in-office collaboration to support productivity and teamwork
- **Family-friendly policies**: maternity leave, parental leave, and flexible schedules
- **Growth opportunities**: we support your learning and offer clear paths to promotion
- **Collaborative team environment** where your voice matters
- **Meaningful work** with clients from across Asia and beyond

**Other Employees Benefits**
- Employee Provident Fund (EPF/KWSP)
- SOCSO (PERKESO) & EIS
- Medical Benefit
- Professional Development
- Training Provided
- Career Growth and Opportunity

**How to Apply**

We’d love to get to know the real you Please submit:

- Your updated **CV**:

- A short **video (1-2 minutes)** telling us why you’d be a great fit for this role — just speak naturally and let your personality shine

(No need for a perfect script or fancy setup — we just want to meet _you_)

We personally review every submission and will reach out if your profile is a good match.

Pay: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Application Question(s):

- Have you helped new clients get started with a product or service, including setup and onboarding?
- Have you regularly followed up with clients to offer support or share suggestions?
- Are you comfortable using tools like HubSpot, Salesforce, or other CRMs?

**Experience**:

- Customer Success: 1 year (required)

**Language**:

- Chinese (required)

Work Location: In person