Chat Support Advisor

2 weeks ago

Brickfields, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

**DUTIES AND RESPONSIBILITIES**:

- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner

**REQUIREMENTS**
- Can work on a rotational shift 24/7 and on weekends and holidays.
- Able to read, write, and speak fluently and spontaneously in Vietnamese and English.

**Salary**: RM4,200.00 - RM5,000.00 per month

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you willing to work on 24/7 rotational shift?
- When is your availability date to join?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Vietnamese (preferred)

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