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Quality Analyst
3 weeks ago
Role: Quality Analyst - Japanese (Native Japanese)
Location: Bangkok, Thailand.
**Salary**: Maximum 75,000 - 80,000 THB
Language: Native Japanese + English
Joining Date: ASAP
Headcount: 5
Work hours : Rotational shift schedule which changes every 2 months.
Timings - 7.30am-4.30pm / 1.30pm-10.30pm / 10.30pm-7.30am
Education: Bachelor's degree Mandatory
Job Responsibility:
- Ensure on meeting daily KPIs and accountable for the success and quality of the process
- Ability to learn to work with customer internal tools
- Meet the Quality audit sampling & ensure the Quality targets are met
- Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities
- Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
- Coaching team members based on the audit findings, their performance and compliances
- Responsible for driving new instructions received from the clients across teams
- To side barge and observe reviewers working on Jobs across all queues
- To provide inputs/insights for process improvements
- Provide floor support
- Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
- Attend internal & external Calibration sessions
- Assist on Training need analysis
- Assist the TL/TM on bottom quartile management activities
- Help improve the defined processes as we create more automation and gather information
- QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines
Skills and Experience:
- Minimum a bachelor's degree
- Relevant Experience, which includes a minimum of 1 years+ Quality Analyst experience
- Good communications skills in English.
- Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- Should have worked in an international technical support environment, search skills, ability to approach problems logically
- Should have experience in transaction monitoring, sampling plan etc.
- Should have conducted calibration sessions both internal and external
- Excellent analytical and research skills
Other Requirements:
- Willing to work in 24x7 environment
- Should be comfortable working with explicit & sensitive content
- Ability to manage critical situations with minimum supervision
- Good interpersonal and communication skills
- Ability to perform in adverse situations
**Job Types**: Full-time, Permanent
**Salary**: RM10,000.00 - RM10,600.00 per month
Application Question(s):
- What nationality are you?
- Are you willing to relocate to Thailand?
- Can you speak, read & Write Japanese?
