Sales Support Analyst

2 days ago

George Town, Malaysia S&p Global Full time

**Responsibilities**:
Sales Support Analyst (APAC)

About Us:
IHS Markit is the leading source of information and insights in critical areas that shape today’s business landscape. Customers around the world rely on us to address strategic and operational changes in a number of industries, including Financial Services, Automotive, Energy, Maritime & Trade, and Product Design. Our experts work closely with our clients to provide data, insights and advanced analytics that help businesses make informed and confident decisions.

Your Role:
**Responsibilities**:

- Engage in both inbound web inquiries and outbound pre-sales conversations on phone calls and live website chat
- Hunting/prospecting through cold/warm calling and live chats to generate new sales leads and uncover new opportunities
- Generate, qualify, nurture and handover lead by developing and driving effective calling/chat and selling strategies
- Leverage product knowledge and sales best practices to achieve individual call and chat volume, quality appointment settings and lead targets
- Maintain and expand our database of prospects
- Prioritize and manage the lead queue volume effectively to maximize sales opportunities
- Prequalify marketing and sales leads and support prospecting initiatives and marketing campaigns assigned
- Successfully pursue new customers through outbound sales strategies
- Assign qualified leads to appropriate Account Executives by capturing all relevant contact details and activities completely in Salesforce
- Collaborate with Account Executives, lead owners and marketers to ensure lead/customer responsiveness
- Leverage internal resources and sales/marketing systems to expand product knowledge and your lead qualification skills
- Understand and acknowledge the customer journey and where and how we meet the prospect/customer in their personalized journey
- Participate in staff and internal meetings and contribute to sales and marketing meeting on calling and live website chats to advance the sales cycle

Qualifications:

- Speak, write and understand the English language
- Must be proficient in Mandarin
- Excellent written and verbal communications skills
- Capability of dealing with inquiries with a friendly, responsive, efficient and on brand manner
- Knowledge of sales methods, best practices and experience
- Results driven with a positive “can do” attitude with a proactive approach
- Ability to work independently as well as in a team with a strong drive for sales results
- Good problem solving, negotiation and sales skills
- Ability to actively listen in order to prioritize and understand customer needs
- Very good computer skills and a readiness to learn
- Knowledge and experience working in Salesforce (CRM) and prior sales experience is a plus

Equal Opportunity Employer:
The EEO is the Law Poster ** describes discrimination protections under federal law.

Benefits

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