Account Manager

7 days ago

Bangsar South, Malaysia ChatDaddy Full time

**Job description**

**ChatDaddy **is a fast-growing company focused on creating a future where small and medium enterprises can expand their businesses more efficiently by leveraging on WhatsApp. We’re actively expanding into emerging markets and looking for passionate, adventurous individuals to join us in this venture. If you think you’re ready to take a bigger role, we’d love to have you onboard We are looking for passionate Sales Executives to join our Team.

**Requirements**:

- Experience as a Customer Service specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma is preferred

**JOB DESCRIPTION**

**Responsibilities**
- Customer Relationship Management: Building and maintaining strong relationships with clients to ensure their satisfaction and success with the company’s products or services.
- Renewal Management: Collaborating with clients to understand their needs, goals, and challenges, and working towards renewing their contracts or subscriptions.
- Proactive Engagement: Taking a proactive approach in reaching out to clients before their renewal dates to assess their satisfaction, address any concerns, and identify opportunities for upselling or cross-selling.
- Customer Support: Providing ongoing support and assistance to clients, resolving any issues or concerns they may have, and ensuring their continued success with the company’s offerings.
- Account Planning: Developing strategic account plans to identify growth opportunities, aligning the company’s products or services with the client’s business objectives, and maximizing the value delivered to the client.
- Contract Negotiation: Collaborating with the sales team and clients to negotiate contract terms, pricing, and renewal agreements, ensuring a win-win situation for both parties.

**Working at ChatDaddy**:

- Do something meaningful; Be a part of the future of commerce technology
- Fast moving, challenging and unique business problems
- International work environment and flat organization
- Great career development opportunities in a growing company
- Competitive salary

**Salary**: Starting RM3,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Sales: 1 year (preferred)

**Language**:

- Mandarin (REQUIRED)
- English

**Salary**: From RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Bangsar South: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Sales: 1 year (required)

**Language**:

- Mandarin (required)

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