Customer Service

1 day ago

Cyberjaya, Malaysia NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Customer Service role is an entry level administrative role that supports the smooth operation of the managed services desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

**Key responsibilities**:

- Provides an administrative support service to the Managed Services Client Service Desk team.
- Provides entry level administrative tasks as required by the team.
- May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
- Performs any other related task as required.

**To thrive in this role, you need to have**:

- ** Ability to work in 24X7 shift structure**, based on a defined roster as required
- Ambitious self-starter with ability to work under general direction.
- Ability to use sound judgment to escalate an issue to a higher level.
- Demonstrates ability to interact with a variety of stakeholders.
- Demonstrates required integrity to ensure excellent client service and retention.
- Good attention to detail and client focused.
- Effective verbal and written communication skills

**Academic qualifications and certifications**:

- Diploma in IT/ Computer Science preferred, open to high school certification (SPM) or equivalent
- Good English speaking, writing & communication skills

**Good-to-have (not mandatory)**
- Basic level years of experience in managed services/ service desk
- Basic experience level in the Technology Industry and Call Centre environment
- ITIL certificate or quivalent

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer

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