Account Program Manager

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- To manage full customer portfolio (including Profit & Loss, pricing negotiation, customer future forecast).**
**- Understand customer’s needs and pass to Business Unit.**
**- To colloborate with various departments (Sales, Engineering, Quality, Logistics )**

**Summary**

Responsible for managing all product-related activities for a strategic key customer account. This includes developing and executing the account-specific product strategy, ensuring alignment with the customer's roadmap, and driving initiatives across the full product lifecycle from market introduction to phase-out.

**Responsibilities**:

- Develop and drive the product strategy for the assigned key account, aligned with market and customer insights.
- Define and support execution of account-specific tactics to achieve business plan targets (revenue, margin, market share).
- Ensure execution meets customer requirements, internal standards, and quality targets.
- Collaborate closely with all members of the key account matrix team, including:

- Sales and Application Engineers
- Product Management and R&D
- Quality and Materials Engineers
- Sales Operations and Manufacturing teams (globally)
- Develop compelling value propositions tailored to customer-specific use cases and technology trends.
- Provide regular sales forecasts and adjust plans to meet commercial targets.
- Track and report progress on key initiatives using an account KPI dashboard.
- Represent product and technology progress in internal and external meetings with the customer.
- Act as a key product interface during customer audits, technical reviews, and business negotiations.
- **Accountabilities**:

- Drive the account product strategy based on competitive, technical, and market intelligence.
- Translate strategy into actionable business plans and support global marketing efforts where applicable.
- Lead product-related coordination within the global matrixed account team.
- Anticipate and shape customer product needs, aligning development roadmaps with internal capabilities.
- Provide clear and structured reporting on technology development, performance, and risks.
- Set and monitor sales targets for the assigned account in collaboration with the account and regional teams.
- **Matrix Collaboration With**:

- Regional Sales Managers
- Field Application Engineers
- Product Managers within the account team
- Global Quality Engineers
- Global Materials Managers
- Operations and Planning at relevant production sites
- **Authorities**:

- Authorize to approve to make decision on key account that will bring the best interest to company & customers. (win-win solutions)

**Qualifications**:

- Master’s or PhD in Engineering, Physics, Economics, or a related technical/scientific field.
- Strong written and spoken communication skills in business English.
- At least 6 years of experience in the semiconductor (SEMI) industry or vacuum technology sectors.
- Proven experience in key account management or product management in a matrixed, global organization.
- Demonstrated ability to manage complex, high-tech product portfolios and cross-functional teams.
- Strong customer orientation and experience representing the company in technical and commercial discussions.
- Analytical, structured, and solution-oriented approach to product and business challenges.
- Experience with cost improvement, product development, and customer qualification programs.

**Job Type**: Permanent

Pay: RM10,000.00 - RM20,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Account Management: 8 years (preferred)
- Semiconductor industry: 8 years (preferred)

Work Location: In person