~customer Success Specialist
4 days ago
**仕事内容**:
オフィス:ペナン(6か月間はオフィスで働きますが、ご自身のパフォーマンスや上司がOKを出せば在宅で仕事が可能)
みんながよく知っている大手のSNSのサービスにおけるカスタマーサポート業務
【カスタマーサクセススペシャリスト】
某大手SNSでの掲載や広告関連など、SNSのプラットフォームを利用されている
お客様からの問い合わせ対応が中心です。
電話、メール、チャットで対応!(主にチャット・メールメイン)
ユーザーの多くが日本国内にお住いの方々なので、日本語でのご対応になります。
Customer Success specialist jobs continue to be on the rise as more businesses are being engaged through social media platform. Customer Success specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide Outstanding Customer Experiences (CX) on high quality advertisement and promotions.
- **Responsibilities**_
- Identify customer needs and assist them in using specific features and functionalities in the social media platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about social media products and community standards
- **Preferred Qualifications**_
- Fluent Japanese Must / One of Japanese (JLPT N2 or higher).
**その他**:
雇用形態: 正社員
給与・報酬: RM5,500.00 - RM9,000.00 月給
言語:
- Japanese (必須)
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