Customer Success Specialist

19 hours ago

Bayan Lepas, Malaysia Career International Fos Sdn. Bhd Full time

Purpose As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

Job Scope
- Compose thoughtful, personalized responses for a variety of customer request
- Triage incoming requests and spot trends in customer issues to flag for the rest of the team
- Identify, reproduce and document bugs for the engineering teams
- Make active contributions to help achieve team goals and successes
- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration and aiding in documentation.

Main Job Requirements:

- Monday to Sunday
- Willing to work according to US time zone (Depending business needs)
- Preferably someone who have experience in Fintech, Banking and Finance
- Degree or Diploma in Banking or Finance preferred
- At least 1 year experience in Customer service

**Salary**: RM3,300.00 - RM3,800.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Night shift

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- banking: 1 year (preferred)

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